Virgin Money mortgage customer ratings
Virgin Money merged with Clydesdale Bank in late 2018, and offers mortgages across the UK.
The table below shows how Virgin Money performed in our latest mortgage satisfaction survey, from customer service to value for money.
| Customer rating for: | Star Rating |
|---|---|
| Customer service in general | |
| Value for money | |
| Keeping you well informed | |
| Clarity of mortgage statements | |
| Transparency of charges | |
| Query and complaint handling | |
| Ability to overpay or underpay mortgage | |
| Online access | |
Star ratings based on a July 2021 Which? survey of 3504 members of the general public in which 117 people told us that they had their mortgage with Virgin Money.
What kinds of mortgages does Virgin Money offer?
When we checked in September 2021, there were 83 mortgages available from Virgin Money. All were fixed-rate deals - meaning your interest rate will stay the same for a set initial period.
Virgin Money's mortgages came with initial periods of two, three, five, 10 and 15 years.
Does Virgin Money offer the best mortgage deals?
Our experts analysed hundreds of mortgages over a four-week period in July and August 2021. They compiled a total of 206 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 24, but Virgin Money didn't feature at all, meaning it didn't offer market-leading deals in any of our scenarios. (Data source: Moneyfacts.)
Interest rates on Virgin Money mortgages
In September 2021, the average rate on a two-year fixed-rate mortgage from Virgin Money was 1.85%, compared to the overall market average of 2.38%.
How much could I borrow from Virgin Money?
Virgin Money will lend to first-time buyers, home movers and remortgagers at 65%, 75%, 80%, 85%, 90% and 95% loan-to-value.
Depending on your form of employment and the loan-to-value ratio you borrow at, you'll be able to apply to borrow between 4.49 and five times your annual income.
Can I make overpayments?
Virgin Money's deals allow you to overpay up to 10% of the mortgage balance each year.
How can I contact Virgin Money?
Mortgages from Virgin Money are available directly and through mortgage brokers.
Existing mortgage customers can contact 0345 602 8301.
New customers can call 0345 605 0500.
Its website is uk.virginmoney.com.
