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Virgin Money mortgage review

Our Virgin Money mortgage review combines customer feedback with expert deal analysis to reveal whether the lender is worth considering next time you apply for a mortgage.

In this article
 Virgin Money mortgage customer ratings What kinds of mortgages does Virgin Money offer? Does Virgin Money offer the best mortgage deals? Interest rates on Virgin Money mortgages
How much could I borrow from Virgin Money? Can I make overpayments? How can I contact Virgin Money?

 Virgin Money mortgage customer ratings

Mortgages
Virgin Money review
Which? Customer Score
Joint 16th out of 23 mortgage lenders
66%
Which?'s rating for customer satisfaction, based on feedback from real customers. The score is made up of a customer's overall satisfaction with the brand, and how likely they are to recommend that brand.
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Virgin Money merged with Clydesdale Bank in late 2018, and offers mortgages across the UK.

The table below shows how Virgin Money performed in our latest mortgage satisfaction survey, from customer service to value for money.

Customer rating for: Star rating
Customer service

3 out of 5

Application process

4 out of 5

Value for money

3 out of 5

Keeping you well informed

3 out of 5

Clarity of statements

3 out of 5

Transparency of charges

4 out of 5

Query and complaint handling

4 out of 5

Ability to overpay or underpay mortgage

4 out of 5

Online access

3 out of 5

 

Star ratings based on a June/July 2020 Which? survey of 3625 members of the general public in which 203 people told us they had their mortgage with Virgin Money.

What kinds of mortgages does Virgin Money offer?

Many mortgage lenders have significantly cut their offerings this year due to the coronavirus outbreak.

When we checked in September 2020, there were 54 mortgages available from Virgin Money. All were fixed-rate deals - meaning your interest rate will stay the same for a set initial period.

Virgin Money's mortgages came with initial periods of two, three, five, seven, 10 and 15 years.

 

Does Virgin Money offer the best mortgage deals?

Our experts analysed hundreds of mortgages over a four-week period in July 2020. They compiled a total of 208 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.

The average number of times a lender made it into a table was 16, but Virgin Money featured just six times, meaning it only occasionally offers the most competitive rates. (Data source: Moneyfacts.)

Interest rates on Virgin Money mortgages

In September 2020, the average rate on a two-year fixed-rate mortgage from Virgin Money was 2.07%, compared to the overall market average of 2.33%.

How much could I borrow from Virgin Money?

Virgin Money will lend to first-time buyers, home movers and remortgagers at 60%, 65%, 75%, 85% and 90% loan-to-value.

Depending on your form of employment and the loan-to-value ratio you borrow at, you'll be able to apply to borrow between four and five times your annual income.

Can I make overpayments?

Virgin Money's deals allow you to overpay up to 10% of the mortgage balance each year. 

How can I contact Virgin Money?

Mortgages from Virgin Money are available directly and through mortgage brokers

Existing mortgage customers can contact 0345 602 8301.

New customers can call 0345 605 0500.

Its website is uk.virginmoney.com.

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