Having rapidly expanded in 2012 with the purchase of Northern Rock, Virgin Money's mortgage customers currently give it a score of 68% - or sixth place in our table
Virgin Money mortgages customer scoreJoint 6th out of 25 mortgage lenders | % |
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Virgin Money mortgages: what you need to know
- good value for money score
- cheap for fixed rate deals
- options to overpay.
| Virgin Money mortgage satisfaction scorecard | |
| Customer service |  |
| Application process |  |
| Value for money | |
| Keeping you well informed | |
| Clarity of statements | |
| Transparency of charges | |
| Query and complaint handling | |
| Ability to over and underpay mortgage | |
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.
What Virgin Money's mortgage customers say about it
'They do use common sense.'
'It's not the cheapest rate.'
'They've been very helpful when we needed mortgage breaks or had problems with payments.'
'I think Virgin's terms and conditions and rates are pretty much in line with other mortgage companies and we have experienced no problems.'
'Product is very simple and straightforward. Great rate and payment plan.'
'Took awhile to process.'
'The product meets my needs. The service levels are good.'
