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Virgin Money mortgage review

Find out how Virgin Money fares in key areas such as customer service and value for money in our mortgage satisfaction survey.

In this article
Virgin Money mortgages customer score Virgin Money mortgages: what you need to know What Virgin Money's mortgage customers say about it

Having rapidly expanded in 2012 with the purchase of Northern Rock, Virgin Money's mortgage customers currently give it a score of 68% - or sixth place in our table


Virgin Money mortgages customer score

Joint 6th out of 25 mortgage lenders



Virgin Money mortgages: what you need to know

  • good value for money score
  • cheap for fixed rate deals
  • options to overpay.
Virgin Money mortgage satisfaction scorecard
Customer service
Application process
Value for money
Keeping you well informed
Clarity of statements
Transparency of charges
Query and complaint handling
Ability to over and underpay mortgage

Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

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What Virgin Money's mortgage customers say about it

'They do use common sense.'

'It's not the cheapest rate.'

'They've been very helpful when we needed mortgage breaks or had problems with payments.'

'I think Virgin's terms and conditions and rates are pretty much in line with other mortgage companies and we have experienced no problems.'

'Product is very simple and straightforward. Great rate and payment plan.'

'Took awhile to process.'

'The product meets my needs. The service levels are good.'

Correct as of date of publication.

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