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Npower’s new online deal up to 9% more expensive

Online price update may signal further energy hikes

Npower says its latest online energy plan – Sign Online 22 – could bring you cheaper gas and electricity prices, but we suggest you shop around for more competitive online deals still out there.

According to our calculations using the Which? Switch energy tariff comparison tool, customers would pay around £91 a year more on Npower’s new tariff than they would on rival British Gas’ Websaver 11 online tariff (currently the cheapest tariff on the market). 

On that tariff a typical household will pay £886 a year for its gas and electricity, versus £977. Bear in mind that both these deals come with exit fees should you want to switch to a different tariff before either plan comes to an end. 

‘Uncompetitive rates’

Across all regions, Npower’s Sign Online 22 tariff is 7.4% more expensive than its previous incarnation, Sign Online 21.

Which? Switch product executive Tom Yeomans says: ‘This is traditionally the time of year that energy companies decrease prices, as we’ve seen with British Gas’s and Eon’s latest – although nominal – tariff updates.

‘This update from Npower could be a sign of things to come across the market as a whole, after recent events in Libya and Japan. Either that, or this tariff will be left behind because of its uncompetitive rates.’

You can compare all the gas and electricity tariffs on the market and find the best deal to suit your energy use using Which? Switch, our free and accredited energy comparison and switching service.

Online energy deals

Online energy tariffs are generally more competitive than standard, offline plans – this online deal from Npower promises to be at least 2% cheaper compared to its standard tariff until 30 June 2012, when the fixed-rate offer expires. But online tariff prices vary between providers, so it’s worth shopping around to ensure you’re finding the best deal on the market. 

We used typical gas and electricity consumption figures to calculate the figures, which will be subject to some regional differences.

Our latest Which? Switch survey reveals how customers score all the big energy companies for value for money and customer service, including Npower and British Gas.

Lower your gas and electricity bills

You can compare energy prices and switch to a new gas and electricity supplier on Which? Switch. People who switched with us between 1 October and 31 December 2013 are predicted to save an average of £234 a year on their bills.

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