Better bedroom storage is top of many of our wishlists - especially now that bedrooms and spare bedrooms across the country are doubling up as makeshift home offices. Installing fitted wardrobes and other fitted bedroom furniture can be a great way to keep your bedroom free of clutter.
It's often a sizeable project though, with a sizeable bill to match. And when we surveyed fitted bedroom owners about their purchasing process, a quarter said they'd encountered problems along the way.
Fitting taking longer than planned was the most common installation issue. 10% of those who had their furniture installed by their fitted bedroom company or an installer it recommended experienced delays here.
Damaged parts or pieces was the most frequent delivery problem, experienced by 7% of those surveyed.
The top problems were brought to light in our survey of 1,744 people who bought fitted bedroom furniture in the past two years.
Nearly a quarter of those in our survey said they had had a problem with getting their fitted bedroom furniture delivered.
Parts or pieces being damaged was the most common issue.
Other customers told us about companies being hard to contact and inflexible delivery times. Several said the delivery firm damaged door frames or walls while carrying parts upstairs, and lots reported delays or cancellations owing to coronavirus.
Some people in our survey chose to install their furniture themselves, or have the installation done by a local trader.
But for those who used the installation service of the company they bought from, or an installer it recommended, installation taking longer than planned was the most common problem they encountered.
Some customers said installation delays were due to parts being unavailable, but others said they weren't given a reason for the delay.
Extra costs owing to more work being needed to finish the job was the second-most common problem, faced by 6% in our survey.
Less common problems included installers damaging the property or the furniture they were installing, poor-quality workmanship during the installation, and incorrect measurements being taken by the firm.
The first step in transforming your bedroom is deciding on what furniture will work in your space, give you the storage options you want, and create the look and feel that's right for you.
We surveyed 1,744 people who bought fitted bedroom furniture since July 2018, across the general public and Which? Connect panel to find out the best and worst fitted furniture brands, and problems experienced by owners.
The survey was online and conducted in May 2020.