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9 Jul 2021

Don't Buy: Unofficial sites selling Euro 2020 final tickets that risk refused entry

Tickets for Sunday's game are being sold for thousands of pounds on secondary ticketing sites

Football fans forking out thousands for resale tickets to Sunday's Euro 2020 final risk being refused entry at Wembley stadium.

Tickets for Sunday's game against Italy are being sold for thousands of pounds on secondary ticketing sites as fans frantically try to secure last-minute tickets for England's first major tournament final in 55 years.

We found tickets ranging between £1,940 and £17,000 across a number of sites, some of which add on hefty booking fees at the checkout.

And despite shelling out sky-high prices for tickets, England fans could also find themselves refused entry due to UEFA's strict terms and conditions prohibiting the unofficial resale or transfer of tickets.

Your rights to a refund are also limited if you purchase from a secondary ticketing site, meaning fans buying from these sellers could end up losing thousands of pounds on tickets they can't use.

Which? is urging fans not to risk buying resale tickets from unofficial sites.

Resale tickets cost up to £17,000

We searched for Euro 2020 final tickets online and found scores of listings on secondary ticketing sites.

Tickets on Ticombo range from £1,935 (with an original price of £512 per ticket) and £14,000 (with an original price of £925 per ticket). A listing for £10,000 tickets says six of these tickets have been sold already.

The most expensive tickets we found - to the tune of £17,647.06 - were listed on Ticketpad. A banner on the Ticketpad site warns of even higher prices if you don't buy now: 'Popular game, price rise expected. Tip: Buy now and avoid paying a higher price.'

Some sites also add on booking or service fees at the checkout.

One lot of tickets for sale on the Live Football site cost up to £15,656.55, before an eye-watering £4,500 'service and tax' fee is added on.

Football fans on Twitter were in disbelief of the extortionate prices:

Which? is not responsible for the content of external sites.

Which? is not responsible for the content of external sites.

UEFA T&Cs refuse resale tickets

Buying from one of these secondary ticketing sites is risky - particularly given UEFA's strict terms and conditions that prevent their unauthorised resale and transfer.

UEFA told us: 'Any tickets which are offered for sale on secondary ticketing platforms, social media, marketplaces etc. are advertised in breach of the ticket terms and conditions that all ticket buyers agree to before the purchase.

'Our organisation has actively enforced its ticket terms and conditions, including by monitoring the internet for unauthorised offers.

'UEFA will not hesitate to take action (including cancelling tickets) where such unauthorised offers are identified and take legal proceedings against third parties involved in the unauthorised resale of tickets, as we have done in the past.'

You also have limited rights when buying from a secondary ticketing site.

Even though some of these websites claim to offer tickets from '100%' trusted sellers, you could struggle to get your money back if you don't get the tickets you're expecting or if you're refused entry.

Given the extortionate prices of Euro tickets on these websites, it's probably not worth the gamble.

Which? urges fans not to buy resale tickets

Which? always advises against buying tickets from secondary ticketing sites, as your rights are significantly reduced if something goes wrong.

There's no guarantee that you'll get your tickets or entry to the match and you could be left thousands of pounds out of pocket.

If you decide it's worth taking the risk anyway, we recommend you pay using your credit card, which means you'll benefit from Section 75 protection if you don't get the tickets you're expecting.

Section 75 allows you to get your money back if you believe the goods you purchased are damaged, different from those described or didn't arrive. But be warned, if you knowingly take a risk it can water down this protection.

Ultimately, if you're not lucky enough to get your hands on a ticket through official sellers, you're probably better off saving your cash and making plans to watch Gareth Southgate and the lads take on Italy with family and friends at home.