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Food recall: Encore dog food may contain pieces of metal

The recall affects Encore beef dog food multipacks
Encore dog food beef selection box

Natural pet food brand Encore has issued a recall on its beef selection dog food packs as they may contain pieces of metal, making them unsafe to eat.

The recall affects two batches of the Encore Beef Selection in Gravy.

Keep reading for full details on which dog food products are being recalled, and what to do if you're affected.

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What Encore products are being recalled?

Three different types of dog food are being recalled:

Encore dog food packet and tin showing where to see the batch number and best before date
Where to find batch codes and best before dates on Encore multipacks and tins

Encore Beef Selection in Gravy (Multipack)

  • pack size: five 156g tins
  • batch code: LU1-343
  • best before: 09 December 2024

Encore Beef Selection in Gravy (Multipack)

  • pack size: five 156g tins
  • batch code: LU1-302
  • best before: 29 October 2024

Encore Beef Steak with Potatoes in Gravy (individual tin contained within multipack)

  • pack size: 156g
  • batch code: LU1343D
  • best before: December 2024

What should you do if you've bought these products?

If you've bought an affected multipack or tin of dog food, don't feed it to your dog.

Instead, you can return it to any store that stocks Encore dog food for a full refund.

This includes Amazon, Asda, M&S, Morrisons, Ocado, Pets at Home, Sainsbury's, Tesco, Waitrose, Wilko and Zooplus.

You don't need a receipt to get this refund and you don't need to return the dog food to the store you bought it from.

If you have any questions about the refund you can contact Encore by sending a message through its website, or phoning Encore on 0845 372 6004.

What are my rights if there's a food recall?

If you've bought a product that's been recalled, you have the right to a refund thanks to the Consumer Rights Act

The retailer that sold it should offer you a full refund, even if it's been in your store-cupboard or freezer for several months.

Even if you've already consumed the product or thrown it away, you are still entitled to a refund if you can provide proof of purchase such as a receipt, bank statement, or online order confirmation.