A number of burst pipes have been reported across the country, leaving some households without water during the heatwave.
Areas such as Eaglescliffe in County Durham, King's Lynn, Kingston and the Isle of Sheppey have all experienced supply water supply problems.
Water providers are concerned that increased demand for water could exceed supply during the hot weather and have urged people to keep water use down.
If your water supply has been affected, you do have rights to an alternative supply of water and could be entitled to compensation from your provider. Here we explain your rights and how to seek redress.
If your water supply is cut off, your water company must tell you:
If you have no water supply for more than 12 hours, your water company should give you an alternative supply, such as bottled water or put a mobile water tank near your home.
Your water company should also give you at least 10 litres of water per person within the first 24 hours, then continue that supply until your water is turned back on.
If you need a constant water supply for medical reasons, contact your water company.
All suppliers should keep a register of their customers who may need extra help when their water supply stops.
Whether you can claim compensation depends on how long you're without water for.
In the event of a burst pipe, your water company should turn supplies back on within 12 hours of knowing about the problem. If it's a larger 'strategic' water main that's burst, it has to fix it within 48 hours.
If your water supply isn’t restored by the time the company says it will be, you're usually entitled to £20 compensation for the first 24 hours you're without water.
From there, you should get an extra £10 for each further 24-hour period you’re without running water.
If you don’t get sent this compensation within 20 working days, you can claim a further £20.
There are occasionally circumstances when your water company doesn’t have to pay compensation. For example, if there was severe weather that prevented it meeting its usual standards or its staff are striking.
Some compensation will be paid automatically, either as a payment to you or as money credited to your water account.
But not all companies do this and you might have to make a claim in writing. You have three months from the date of the incident to do this.
The UK has experienced lower levels of rainfall than normal in recent months, which means water companies may struggle to meet the high demand for water during hot weather.
Water companies are urging households to limit their use to ensure demand doesn't exceed supply. You may also notice a lower water pressure than normal as providers try to keep up with demand.
In the event of a drought, water companies have to pay compensation if essential household water supplies (for purposes such as cooking, washing, drinking and flushing the toilet) are interrupted.
It doesn't have to pay if water supplies for uses such as watering the garden, car washing or filling a pool are affected.
Companies should pay customers £10 for each day (or part day) that the water supply is interrupted or cut off. The maximum compensation you can get is equal to the company’s average household bill for the previous year. But companies don’t have to pay if Ofwat, the water regulator for England and Wales, decides the circumstances are so exceptional it would be unreasonable to expect the company to avoid the interruption.
Thames Water shared some tips with us on how to reduce your water use over the summer months.