The most common energy problems - and how to fix them

From direct debit hikes to not-so-smart meters, what can be done about annoying energy problems?
James RoweSenior Video and Audio Content Creator

Having previously worked at the BBC and in commercial radio before joining Which?, James produces our always-on podcasts, and oversaw the launch of our member-exclusive podcasts in 2025.

In this episode of Which? Shorts, we reveal the results of our survey into the problems that customers face in relation to their energy providers.

In an ideal world, most of us should be able to have a fairly hands off approach to our energy, as long as the lights and the heating stay on. Unfortunately, too many of us are facing a list of energy problems that have left us dealing with energy providers far more than we like.

We round up our best tips on how you can take charge of your energy bills.  

This episode is read by James Rowe and is based on Ceri Stanaway's article that was originally published in the November 2025 issue of Which? magazine.

You can also download a transcript of this podcast.

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