A review of pricing practices by Ofcom, the telecoms regulator, has seen EE, Plusnet and Sky joining BT, TalkTalk and Virgin Media in an agreement to give all existing customers access to prices offered to new customers.
Ofcom has laid out a set of measures for providers to use to help vulnerable customers as the coronavirus pandemic has increased the potential for customers’ circumstances to change suddenly.
Sky offers 'Boost' as an add-on - it's available with all of its broadband packages. But what does it include and is it worth the additional fee each month?
More than half of the broadband customers we surveyed told us they had struggled to contact their broadband provider in the past month.
'The proposed merger of two of the biggest players in the telecoms industry could have a significant impact on consumers, so the competition regulator should investigate closely.
The scheme usually means that customers of certain providers are automatically compensated if they are left without service or if an engineer fails to turn up or cancels at short notice, but current circumstances mean that providers are less likely to be as able to carry out repairs, install new services or make home visits than they usually would.
Usually switching providers can be a great way to save money and get a better service but with broadband providers and networks facing an unprecedented amount of strain, the landscape has changed.
With Britain’s broadband under additional strain, some might experience issues that could interrupt a usually reliable service. Fortunately, we’re well placed to help solve many of the problems you might encounter.
Openreach is confident that its network can handle the increased demand coming from an increased number of people using home broadband
Sky is to raise broadband and pay TV prices on some of its broadband and pay TV packages from April 1. While Sky hasn’t said exactly how many customers will be expected to pay more, it will be writing to affected customers to notify them of changes.