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Telecoms regulator calls on providers to improve customer service

Telecoms regulator calls on providers to improve customer service

While Ofcom acknowledged that the covid-19 pandemic has significantly impacted providers' call centre capacity, it says adequate measures should now be in place to support customers.

Broadband annual price rises: which providers hike costs the most?

Broadband annual price rises: which providers hike costs the most?

Unlike the price rises announced by other providers, these are baked into consumer contracts - meaning customers have no choice but to pay them, and they happen annually.

BT to offer half price fibre broadband to households on benefits

BT to offer half price fibre broadband to households on benefits

Home Essentials will include both fibre broadband and calls for as little as £15 a month – around half the price of BT’s standard fibre package.

ID Mobile, Three and Vodafone named worst telecoms providers by Ofcom

ID Mobile, Three and Vodafone named worst telecoms providers by Ofcom

The findings support our research that shows that some providers simply don't stack up when it comes to customer service and reliability.

Is it time to upgrade to a new fibre broadband deal?

Is it time to upgrade to a new fibre broadband deal?

We've surveyed nearly 3,000 people who have a fibre connection and had previously had standard broadband and asked whether they'd noticed any improvement

Best and worst broadband providers 2021 – big providers come up short

Best and worst broadband providers 2021 – big providers come up short

It's more important than ever that your broadband provider is reliable. However, we’ve found not all are up to the task, with some of the UK's biggest providers amongst the worst-rated in our customer satisfaction survey.

Plans for faster broadband aim to improve connections around the UK

Plans for faster broadband aim to improve connections around the UK

As many as 510,000 homes and businesses are set to benefit from the government's broadband upgrade scheme.

TalkTalk is the latest broadband provider to raise prices

TalkTalk is the latest broadband provider to raise prices

The price rises will affect millions of TalkTalk broadband customers - if you're affected, it's time to either haggle or switch.

Sky announces new broadband and TV price rises: are you affected?

Sky announces new broadband and TV price rises: are you affected?

Sky is to raise broadband and pay TV prices on some of its broadband and pay TV packages from April 1. Millions of customers will be affected by the price hikes.

Changes to broadband switching could make the process even easier

Changes to broadband switching could make the process even easier

Ofcom’s research found that some 41% of people who decide against switching broadband provider have been put off by the hassle of having to contact more than one provider

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