While Ofcom acknowledged that the covid-19 pandemic has significantly impacted providers' call centre capacity, it says adequate measures should now be in place to support customers.
Unlike the price rises announced by other providers, these are baked into consumer contracts - meaning customers have no choice but to pay them, and they happen annually.
Home Essentials will include both fibre broadband and calls for as little as £15 a month – around half the price of BT’s standard fibre package.
The findings support our research that shows that some providers simply don't stack up when it comes to customer service and reliability.
We've surveyed nearly 3,000 people who have a fibre connection and had previously had standard broadband and asked whether they'd noticed any improvement
It's more important than ever that your broadband provider is reliable. However, we’ve found not all are up to the task, with some of the UK's biggest providers amongst the worst-rated in our customer satisfaction survey.
As many as 510,000 homes and businesses are set to benefit from the government's broadband upgrade scheme.
The price rises will affect millions of TalkTalk broadband customers - if you're affected, it's time to either haggle or switch.
Sky is to raise broadband and pay TV prices on some of its broadband and pay TV packages from April 1. Millions of customers will be affected by the price hikes.
Ofcom’s research found that some 41% of people who decide against switching broadband provider have been put off by the hassle of having to contact more than one provider