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Coronavirus Read our latest advice
Broadband customers face price rises during lockdown: what to do if you can’t haggle or switch

Broadband customers face price rises during lockdown: what to do if you can’t haggle or switch

More than half of the broadband customers we surveyed told us they had struggled to contact their broadband provider in the past month.

Major telecoms providers Virgin Media and O2 announce plan to merge

Major telecoms providers Virgin Media and O2 announce plan to merge

'The proposed merger of two of the biggest players in the telecoms industry could have a significant impact on consumers, so the competition regulator should investigate closely.

Automatic compensation paused for broadband and landline customers

Automatic compensation paused for broadband and landline customers

The scheme usually means that customers of certain providers are automatically compensated if they are left without service or if an engineer fails to turn up or cancels at short notice, but current circumstances mean that providers are less likely to be as able to carry out repairs, install new services or make home visits than they usually would.

Is now a good time to switch broadband provider?

Is now a good time to switch broadband provider?

Usually switching providers can be a great way to save money and get a better service but with broadband providers and networks facing an unprecedented amount of strain, the landscape has changed.

Five ways to speed up and fix broadband in the home

Five ways to speed up and fix broadband in the home

With Britain’s broadband under additional strain, some might experience issues that could interrupt a usually reliable service. Fortunately, we’re well placed to help solve many of the problems you might encounter. 

Broadband network can cope with increased use – Openreach

Broadband network can cope with increased use – Openreach

Openreach is confident that its network can handle the increased demand coming from an increased number of people using home broadband

Sky announces new broadband and TV price rises: are you affected?

Sky announces new broadband and TV price rises: are you affected?

Sky is to raise broadband and pay TV prices on some of its broadband and pay TV packages from April 1. While Sky hasn’t said exactly how many customers will be expected to pay more, it will be writing to affected customers to notify them of changes.

New rules in place to end rip-off prices for telecoms customers

New rules in place to end rip-off prices for telecoms customers

Now broadband, mobile phone and pay TV providers have to let you know when your minimum contract period is coming to an end - the aim is to stop you from being overcharged

BT to raise broadband and mobile phone prices in March: find out what you can do

BT to raise broadband and mobile phone prices in March: find out what you can do

BT has announced that many of its broadband, mobile phone and landline customers will all see their prices rise by 1.3%. It has started contacting affected customers to alert them that their monthly bills will rise from March 31.

Vodafone tops Ofcom complaints for both mobile & broadband

Vodafone tops Ofcom complaints for both mobile & broadband

The popular provider topped Ofcom's complaints league table for both broadband and pay-monthly mobile services.

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