Confusion over broadband can be costly - those who don't switch provider or re-contract with their existing provider pay an extra £100 each year on their broadband deal on average.
Until the 15th October, Vodafone is offering £100 as a voucher when you take out the Superfast 2 package through Which? Switch Broadband.
While we found the average price increase for deals starting in September 2019 would be 26%, some customers could see their prices jump by 89%.
A majority of people are successful when they give it a go, so what's holding you back from trying it?
Despite fibre being available to the vast majority of premises in the UK, over a quarter of those who responded to our survey told us they weren’t sure it was available where they live.
Nearly a quarter of those who had switched did so because they’d found a better deal with a new provider. With the typical deal jumping in price by around 20% at the end of an introductory period, this isn't a great surprise.
While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.
When we surveyed over 8,000 broadband customers, only a third said they were considering switching broadband provider - and nearly half had never switched away from their first provider
While the UK held fairly steady in the rankings compared with last year, it was overtaken by the Republic of Ireland which moved up seven rankings to 29th place.
Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?