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How to know it’s time to leave your broadband provider

How to know it’s time to leave your broadband provider

If you're one of the people struggling with a poor connection you may be wondering whether a change is worth it. We asked those who had switched what made them take the plunge - if any of their reasons speak to you, you may find that it’s also for you to to switch provider.

6 in 10 consumers not yet aware of gigabit-capable broadband

6 in 10 consumers not yet aware of gigabit-capable broadband

Rollout of gigabit-capable broadband should ensure the UK’s infrastructure can continue to meet the demand for years to come

5 reasons you’re wrong about switching broadband provider

5 reasons you’re wrong about switching broadband provider

Only a third those who had never switched told us it's because they are happy with their provider

Telecoms regulator calls on providers to improve customer service

Telecoms regulator calls on providers to improve customer service

While Ofcom acknowledged that the covid-19 pandemic has significantly impacted providers' call centre capacity, it says adequate measures should now be in place to support customers.

Broadband annual price rises: which providers hike costs the most?

Broadband annual price rises: which providers hike costs the most?

Unlike the price rises announced by other providers, these are baked into consumer contracts - meaning customers have no choice but to pay them, and they happen annually.

BT to offer half price fibre broadband to households on benefits

BT to offer half price fibre broadband to households on benefits

Home Essentials will include both fibre broadband and calls for as little as £15 a month – around half the price of BT’s standard fibre package.

Best and worst broadband providers 2021 – big providers come up short

Best and worst broadband providers 2021 – big providers come up short

It's more important than ever that your broadband provider is reliable. However, we’ve found not all are up to the task, with some of the UK's biggest providers amongst the worst-rated in our customer satisfaction survey.

Plans for faster broadband aim to improve connections around the UK

Plans for faster broadband aim to improve connections around the UK

As many as 510,000 homes and businesses are set to benefit from the government's broadband upgrade scheme.

Changes to broadband switching could make the process even easier

Changes to broadband switching could make the process even easier

Ofcom’s research found that some 41% of people who decide against switching broadband provider have been put off by the hassle of having to contact more than one provider

Best deals in the January sales revealed by Which?

Best deals in the January sales revealed by Which?

Thanks to our experts' extensive pricing knowledge, we only feature deals that we genuinely consider to be good value.

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