Press statement
Which? responds to Santander's warning of an increase in NHS text message scams
2 min read
ENDS
Notes to editors You can report the scam text by forwarding it to your network provider on 7726. If you've received a fake text that pretends to have been sent by a genuine company, it's worth alerting the company the scammers have tried to mimic. The company can then warn its customers about the scam and take steps to prevent scammers from targeting them in the future. If you've entered any bank details, contact your bank to ensure the scammer cannot take any more money from your account and ask to be reimbursed. Many banks have promised to reimburse blameless victims of this kind of fraud by signing up to the voluntary authorised payments code. However, banks might challenge customers if they think the customer didn't take precautions. If consumers don't have any luck getting their money back from their bank, the last resort would be to complain to the Financial Ombudsman. Consumers can also sign up to Which?'s free scam alert service to keep themselves, friends and family up to speed with the latest tactics used by fraudsters: