Which? responds to the CAA's proposals for airlines to face more scrutiny over treatment of disabled passengers

Rocio Concha, Which? Director of Policy and Advocacy, said: 

"It's positive that the Civil Aviation Authority (CAA) is proposing to name and shame airlines who are falling short on accessibility for disabled and less mobile passengers.

"However, to really make an impact and improve the flight experience for these passengers, the regulator will need to be able to take enforcement action against any businesses that don't comply with consumer law. Disabled passenger rights need to be reviewed and strengthened to ensure staff are properly trained to assist passengers with disabilities or reduced mobility.

"The government must urgently set out its plans to equip the aviation regulator with greater enforcement powers, so that it can hold airlines and airports to account. Without decisive action, companies will continue to be emboldened to mistreat passengers and neglect their legal responsibilities.”

ENDS 

Notes to editors

Which? response to the Accessible Transport Call For Evidence