Which? responds to the news that travel insurance complaints are at their highest levels since the pandemic

Jenny Ross, Editor of Which? Money said:

"Travellers should have faith that their insurer will do right by them in the event something should go wrong with their trip, so it's concerning to see such a significant rise in the number of complaints about travel insurers to the Financial Ombudsman.

"The FCA's new Consumer Duty should have resulted in firms raising the bar in how they support their customers and in how they put things right when their treatment of customers has not been up to scratch. These figures are likely to be a drop in the ocean, given that many people won't escalate their complaints to the Ombudsman.

"The FCA must do more to hold insurance firms to account, and should be ready to take tough action against those that are persistently falling short.

"For those looking to take out a policy, Which? Best Buys are a good place to start your research, as providers shown to reject higher-than-average numbers of claims or that have a poor track record when it comes to complaints never qualify - even if their policy looks good on paper."

ENDS