Which? responds to the Transport Select Committee's session urging for airline compensation laws to be reformed

Rocio Concha, Which? Director of Policy and Advocacy, said:

"Which? has received hundreds of testimonies from travellers who have been treated appallingly by airlines this year - with operators routinely ignoring their legal obligations to look after passengers, reroute them or pay compensation among the most common failings.

"Which? reported both British Airways and EasyJet to the Civil Aviation Authority (CAA) for potential consumer law breaches, yet months on, no action has been taken. This highlights the long-standing flaws in a system where regulators have no meaningful powers to crack down on rogue airlines.

"The government must give the CAA the power to directly fine airlines when they flout the law. Ministers must not cave in to demands from airlines to cut passenger compensation for delayed and cancelled flights, as this is a vital deterrent against travellers being left high and dry by last-minute schedule changes and overbooking of flights." ENDS