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Best and worst airlines for premium economy
We asked fliers to rate their latest experiences to find out which are the best airlines for premium economy service, and which are the worst.
It's tempting to buy your way out of cattle class with a premium economy fare. The upgrade should mean more leg room, better food and hopefully a glass of bubbles on arrival.
But which airline gives you the best premium economy experience? We surveyed more than 7,500 Which? members about their recent experiences. Of those, 695 had flown premium economy in the past year.
They rated the customer service, food and drink, and value for money on Singapore Airlines, British Airways, Virgin Atlantic, Tui Airways and Thomas Cook Airlines.
Members can log in now to see the full results, or if you're not a member, then join Which? now to access this and other reviews.
Best and worst airlines for premium economy
Airline | Seat pitch (inches) | Boarding | Seat comfort | Food and drink | In-flight entertainment | Cabin environment | Customer service | Value for money | Customer Score |
38 | ★★★★☆ | ★★★★☆ | ★★★★☆ | ★★★★☆ | ★★★★☆ | ★★★★☆ | ★★★★☆ | 83% | |
36-38 | ★★★★☆ | ★★★★☆ | ★★★★☆ | ★★★★☆ | ★★★★☆ | ★★★★☆ | ★★★★☆ | 81% | |
38 | ★★★★☆ | ★★★★☆ | ★★☆☆☆ | ★★★☆☆ | ★★★★☆ | ★★★☆☆ | ★★★★☆ | 74% | |
35 | ★★☆☆☆ | ★★★☆☆ | ★★☆☆☆ | ★★☆☆☆ | ★★★☆☆ | ★★★☆☆ | ★★★☆☆ | 63% | |
38 | ★★★☆☆ | ★★★☆☆ | ★★☆☆☆ | ★★★☆☆ | ★★★☆☆ | ★★★☆☆ | ★★★☆☆ | 62% | |
Using the table: Sample sizes are in brackets. A dash indicates that there were too few responses for this aspect to give a star rating. | |||||||||
Video: Is an upgrade worth it?
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