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Best and worst high street shops

By Vicki Crowe

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The best and worst high street shops of 2019, as voted for by thousands of shoppers – find out who tops our table of more than 100 shops.

Our annual shops survey of more than 7,000 shoppers is the UK’s biggest, revealing what customers really think of the shops they use.

Big-name stores, such as Currys PC World, Debenhams, John Lewis, Marks & Spencer, are all included alongside smaller chains, such as Lakeland, Richer Sounds and Screwfix. You can use our results to find out everything you need to know - from customer service to product quality.

And you can trust our scores, because they’re based on the opinions of people who have recently shopped there.

The table below is listed in alphabetical order. Once unlocked, it reveals more than 100 of the best and worst shops, as rated by their customers. Our analysis also uncovers why the top-scoring shops do so well, so you can use this to find the right retailer for your next purchase.

Top 100+ shops
Shop Customer score (%)
Apple (316) Subscriber only content
Argos (577) Subscriber only content
Asda (494) Subscriber only content
B&M Home Store/Bargains (475) Subscriber only content
B&Q (598) Subscriber only content
Beales (83) Subscriber only content
Bensons for Beds (74) Subscriber only content
Blacks (141) Subscriber only content
Bodycare (99) Subscriber only content
Bonmarché (221) Subscriber only content
Boots (738) Subscriber only content
Boundary Mills (175) Subscriber only content
Brewers (48) Subscriber only content
Card Factory (510) Subscriber only content
Carphone Warehouse (166) Subscriber only content
Charles Clinkard (61) Subscriber only content
Clarks (419) Subscriber only content
Clinton Cards (488) Subscriber only content
Cotswold Outdoors (283) Subscriber only content
Cotton Traders (263) Subscriber only content
Crew (68) Subscriber only content
Currys PC World (546) Subscriber only content
Day Lewis (45) Subscriber only content
Debenhams (501) Subscriber only content
Decathlon (179) Subscriber only content
DFS (45) Subscriber only content
Dorothy Perkins and Burton (75) Subscriber only content
Dreams (53) Subscriber only content
Dunelm (513) Subscriber only content
Ecco (107) Subscriber only content
Edinburgh Woollen Mill (404) Subscriber only content
Fat Face (286) Subscriber only content
Fenwick (135) Subscriber only content
Furniture Village (57) Subscriber only content
Gap (138) Subscriber only content
Go Outdoors (327) Subscriber only content
H&M (222) Subscriber only content
Halfords (inc. Cycle Republic) (504) Subscriber only content
HMV (333) Subscriber only content
Hobbycraft (424) Subscriber only content
Holland and Barrett (513) Subscriber only content
Home Bargains (474) Subscriber only content
Homebase/Bunnings (486) Subscriber only content
Hotter Shoes (310) Subscriber only content
House of Fraser (303) Subscriber only content
Ikea (489) Subscriber only content
JD Sports (132) Subscriber only content
Jigsaw (47) Subscriber only content
John Lewis (824) Subscriber only content
Jollyes Petfood Superstores (56) Subscriber only content
Joules (154) Subscriber only content
Lakeland (512) Subscriber only content
Laura Ashley (170) Subscriber only content
Lloyds Pharmacy (416) Subscriber only content
L'Occitaine (178) Subscriber only content
Lush (169) Subscriber only content
M&Co. (224) Subscriber only content
Marks & Spencer (889) Subscriber only content
Matalan (379) Subscriber only content
Millets (138) Subscriber only content
Monsoon - Accessorize (193) Subscriber only content
Morrisons (510) Subscriber only content
Mountain Warehouse (339) Subscriber only content
New Look (124) Subscriber only content
Next (437) Subscriber only content
Oak Furniture Land (77) Subscriber only content
Paperchase (320) Subscriber only content
Pavers (177) Subscriber only content
Peacocks (153) Subscriber only content
Pets at Home (507) Subscriber only content
Pets Corner (53) Subscriber only content
Phase Eight (111) Subscriber only content
Poundland (503) Subscriber only content
Poundstretcher - Pet Hut (221) Subscriber only content
Primark (453) Subscriber only content
Richer Sounds (223) Subscriber only content
River Island (62) Subscriber only content
Robert Dyas (490) Subscriber only content
Rohan (256) Subscriber only content
 Ryman (408) Subscriber only content
Sainsbury's (590) Subscriber only content
Savers (300) Subscriber only content
Schuh (34) Subscriber only content
Screwfix (587) Subscriber only content
Seasalt (201) Subscriber only content
Selfridges (57) Subscriber only content
Shoe Zone (98) Subscriber only content
Sketchers (197) Subscriber only content
Sports Direct (396) Subscriber only content
Superdrug (484) Subscriber only content
Superdry (80) Subscriber only content
Tesco (586) Subscriber only content
The Body Shop (326) Subscriber only content
The Perfume Shop (91) Subscriber only content
The Range (464) Subscriber only content
The Works (451) Subscriber only content
TK Maxx - HomeSense (490) Subscriber only content
Toolstation (444) Subscriber only content
Topshop - Topman (55) Subscriber only content
Trespass (79) Subscriber only content
Uniqlo (150) Subscriber only content
Waterstones (565) Subscriber only content
White Company - Little White Company (158) Subscriber only content
White Stuff (223) Subscriber only content
WH Smith (586) Subscriber only content
Wickes (487) Subscriber only content
Wilko (517) Subscriber only content
Zara (120) Subscriber only content

Table notes: Customer score is based on overall satisfaction with the shop and how likely people are to recommend it to a friend. Sample size in brackets.

Survey of 7,784 Which? members in January 2019. 

Only logged-in members can view our full results and analysis. If you’re not already a subscriber, join Which? to get instant access to our results and all of our online reviews.
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