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Best DIY stores and DIY websites

Best DIY websites

By Siobhan Chan

Article 2 of 2

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The best and worst online shops for buying DIY and decorating products, as voted for by thousands of shoppers.

Our huge online shopping survey asked more than 10,000 members of the public for their opinions of online retailers that sell DIY and decorating products.

The results of our survey enable us to calculate unique customer scores for each website, to highlight the best and worst places to shop overall. The score combines customer satisfaction with how likely shoppers are to recommend the site to a friend. We've also rated the different retailers for price, deliveries, quality and ease of finding products.

Unlock our table below to reveal the best and worst websites for buying DIY products. The results include sites with a big high street presence, such as Homebase, Wickes and B&Q, as well as online-only rivals, such as Amazon, Ebay and Toolstation.

We also have results for the best DIY shops on the high street. 

The best online DIY and decorating outlets are ranked by customer score – the score combines satisfaction with how likely shoppers would be to recommend the website to a friend.

But you can also use our individual star ratings to compare sites for price, deliveries, quality and availability of items.

We also reveal our Which? Recommended Providers (WRPs) – the best online shops for buying DIY and decorating products. Only the shops that you think are the very best are WRPs, so look for them if you want a reliably good shopping experience.

Which? members can log in to find out which are the best and worst. If you're not already a subscriber, sign up to Which? to unlock the table and get access to all the reviews on our site.

DIY - online shops rated by their customers Quality
Brand Product range Price Deliveries Quality Returns process Customer Score
Subscriber only content 84%
Subscriber only content 80%
Subscriber only content 78%
Subscriber only content 73%
Subscriber only content 72%
Subscriber only content  - 67%
Subscriber only content 67%
Subscriber only content 67%
Subscriber only content 62%

Using the table
Sample sizes: Sample sizes are in brackets.
Star ratings: These range from one to five - the more stars the better.
Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. It doesn't factor in the individual star ratings.

(Survey: 10,500 UK members of the public, June 2017)

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