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Best burglar alarm brands

ADT burglar alarms

By Liz Ransome-Croker

Article 2 of 6

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If you're considering investing in an ADT burglar alarm, read on to find out how its customers rate it, based on our exclusive survey. 

We surveyed ADT burglar alarm owners to discover how the firm is rated by its customers for ease of use, value for money and alarm quality and sensitivity, as well as overall customer satisfaction.  

As ADT alarms are all monitored (that is, they connect to a call centre, rather than just making a noise) and come with a contract, we've also provided a rating for customer service.

As well as access to these results, you'll also be able to see the scores for other burglar alarm brands, such as Yale, Response and Veritas, as well as the average cost of installation.

Which? members can log in now to unlock the scores in the table below. If you aren't already a member you can take a £1 trial to Which? to get instant access.

ADT burglar alarms rated

Easy to use Subscriber only content
Value for money Subscriber only content
Alarm sensitivity Subscriber only content
Ease of resetting Subscriber only content
Customer service Subscriber only content
Alarm quality Subscriber only content
Maintenance service Subscriber only content
24 hour monitoring service Subscriber only content

Find out how ADT compares to other big-name burglar alarm brands by visiting our best and worst burglar alarm brands page. 

ADT customer comments

Log in to read ADT customer comments about their burglar alarm and what they think of the service and pricing. 

ADT services and prices

ADT offers two levels of service: keyholder response (whereby ADT calls you if the alarm is triggered) or police response, in which case they will also alert the police. 

We asked ADT to provide us with specific guide prices for this page but it declined, telling us: 'Each of our systems is designed bespoke for the client to ensure that the optimum solution is found for them. We can only do this through a discussion with the homeowner'. The prices below are therefore its advertised rates.

  • The cost of a keyholder response alarm system starts from £99 plus £26.99 per month monitoring and maintenance. This cost is based on a three-year contract.
  • The cost of a police response alarm starts from £599, plus £29.99 a month monitoring and maintenance. This cost is based on a three-year contract.

ADT products are only available from ADT and must be installed by ADT, so there are no DIY options.

About ADT

ADT has been synonymous with burglar alarms in the UK since the 1950s, although the company started in the US in 1874. 

The firm's main business is burglar alarms but it also makes smoke alarms and CCTV products. ADT smoke alarms are also monitored and alert the keyholders and the fire brigade if the alarm is triggered.