Energy company reviews
By Sarah Ingrams
Article 1 of 34
Ampower is a relatively new energy firm, which says that friendly service and affordable energy set it apart. Find out what customers think of its service and pricing, plus whether it’s the best gas and electricity company for you.
Established in 2016, Ampower claims to be ‘developing into one of the fastest-growing energy suppliers'.
It says it uses affordable renewable energy to help customers cut their carbon footprint and save money. It also promises to provide reliable customer service.
Ampower offers a small selection of fixed tariffs, which don’t have exit fees, and you can choose whether or not to buy renewable electricity.
Read on to find out how Ampower matches up to more longstanding brands for price and customer service.
Compare gas and electricity prices using Which? Switch to see if you could save money with Ampower.
Ampower customer score
Ampower came 32nd out of 35 energy companies rated by 7,355 members of the public in the annual Which? energy companies satisfaction survey – the broadest independent view of energy companies available.
Customers were most positive about how it deals with complaints. Ampower got a much better rating for this than for any other aspect of its service.
Ampower score breakdown
The graphic below shows the breakdown of Ampower’s score in our latest survey. Scroll down to read our verdict on this energy firm, and to find out more about its prices.
Find out how Ampower compares with other energy firms in our guide to the best and worst energy companies 2020.
Which? verdict on Ampower
Ampower is new to the energy market, and it's included in our energy companies survey results for the first time this year. But it didn’t get off to a good start, ranking among the worst suppliers included, based on the feedback of its customers.
Customers gave it a poor two-star rating for four of the six aspects of its service we asked them about.
This included customer service, which 16% of Ampower’s customers rated as either poor or very poor. In comparison, just 2% of customers of the best energy firm in our survey (Octopus) rated its customer service poor or very poor.
This poor rating from customers is despite Ampower answering the phone quickly in our snapshot investigation into energy companies’ customer waiting times in September 2019.
It took just 57 seconds on average to answer the phone when we called.
But even if customers can talk to an adviser quickly, our survey results suggest that they’re less happy with the experience as a whole.
When we emailed Ampower in the same investigation, it was among the faster companies to respond, taking less than two days to come back to us, on average.
Ampower doesn’t offer an app, and customers rated its digital tools two stars out of five. It got the same rating for the accuracy of its bills and how easy customers found them to understand.
Its best result was for complaints handling. Unlike similarly ranked rivals, Ampower gained a four-star rating for how it handles complaints. The top-ranked firms achieved five stars.
Ampower’s customers classed it as ‘fair’ value for money.
Pros: Quick to answer the phone in our snapshot investigation
Cons: Customers are unimpressed with customer service, bills and digital tools
Ampower electricity sources
Want to find out which energy firm is the cheapest for you? Use Which? Switch to compare gas and electricity prices.