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Energy company reviews

M&S Energy

By Sarah Ingrams

Article 18 of 33

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M&S Energy

M&S Energy is a partnership between Marks & Spencer and Octopus Energy. Find out whether you should switch to M&S Energy.

M&S Energy states it offers 'simple, transparent prices every day'. 

Its customers are now supplied with energy by Octopus Energy, which also provides technical support. Until September 2018, SSE was M&S Energy’s supply partner. 

M&S offer a free £20 e-gift card when you complete your switch. 

Keep reading to find out more.

See how M&S Energy's prices compare with the rest of the market, and whether its deals are best for you, by using Which? Switch to find the cheapest gas and electricity.

What is M&S Energy's customer score?

M&S Energy doesn't have a customer score or star ratings in 2019. We did not receive enough responses from customers in our survey to calculate their ratings.

Last year it came joint 14th out of 31 energy companies, up from right near the bottom the previous year. The firm wasn't necessarily doing anything wrong, but enough customers didn't think it was excellent. 

Its supply partner, Octopus Energy, came top this year. It’s a Which? Recommended Provider (WRP) for energy; the only company to be awarded this sought-after accolade in 2019. 

M&S Energy electricity sources

M&S Energy in the news

M&S announced that its partnership with SSE will end on 28 September 2018.

A spokesperson said: ‘After nine years, SSE and M&S have taken the decision to end their relationship’.

SSE will continue to supply M&S customers, and provide customer service, until 28 September. Octopus Energy will then supply its customers instead. It says customers will benefit from its digital-first approach to billing and customer service.

Customers will be contacted about the options and tariffs available to them after the changeover. Those on fixed deals which extend beyond September will be able to keep their tariffs until they finish.

25 renewable community energy projects won a share of the £300,000 M&S Energy fund. This was a Community Energy Fund M&S Energy launched back in 2015. The scheme awards funding to local community energy projects looking to install renewable technology or energy efficiency measures.

21 of the projects were determined by the public votes. The other four winners were decided by a panel of judges. 

Some of the winning schemes included installing LED lights to lessen energy costs, plans to raise awareness of energy efficiency, using solar panel PV panels to improve living conditions and even battery storage schemes that hope to push communities into self-sufficiency.

Fed up with paying too much for energy? Use Which? Switch to find the cheapest gas and electricity.