Energy company reviews
By Sarah Ingrams
Article 21 of 34
People’s Energy says it ‘puts people and planet first’, promising customers 75% of its profits and selling only renewable tariffs. But what do those customers think of its service and prices?
People’s Energy launched in 2017 after raising more than £500,000 through crowdfunding. Based in East Lothian, it now has around 70,500 customers and says it has paid back the 2,200 people who helped to fund its setup.
Customers get 75% of People’s Energy’s profit – once it’s making one – which you’ll receive either as a reduction to your bill, or as a credit in your energy account.
People’s Energy says that its two tariffs (one variable, one fixed) are among the lowest for households in the UK.
Both tariffs sell 100% renewable electricity, which People’s Energy backs by buying certificates for renewable power from energy buyer and trader Smartest Energy.
It doesn’t supply customers with prepayment meters yet, but says that it hopes to do so soon.
Read on to find out how People’s Energy matches up to more established energy firms.
Compare gas and electricity prices using Which? Switch to see if you could save money with People’s Energy.
People’s Energy customer score
People’s Energy came joint-fifth out of 35 energy companies rated by 7,355 members of the public in the annual Which? energy companies satisfaction survey – the broadest independent view of energy companies available.
It shares its position with Powershop. The two firms were rated the same for bills and value for money. However, Powershop got a higher star rating for its digital tools.
People’s Energy score breakdown
The graphic below shows the score breakdown for People’s Energy in our latest survey. Scroll down to read our verdict on the firm, and to find out more about its prices.
Find out how People’s Energy compares with other energy firms in our guide to the best and worst energy companies 2020.
Which? verdict on People’s Energy
People’s Energy is a relative newcomer to the market, and made it into our survey for the first time this year. Feedback from customers revealed that they’re impressed, especially with the accuracy of its bills.
The company gained the highest five-star rating for bill accuracy, although 11 other firms included in our survey scored the same.
Customers were not quite as delighted with the clarity of its bills, although it still got a respectable four-star rating for this.
No company achieved the highest star rating for value for money this year, so People’s Energy equalled the best firms on this measure, suggesting that its customers are content with its prices.
Some of its tariffs were among the cheapest on the market for medium energy users in 2019. However, one tariff required customers to pay for two months’ worth of energy upfront in order to sign up.
We didn’t get enough responses from People’s Energy customers to calculate a star rating for its customer service. However, when we included it in our snapshot investigation into customer waiting times, it was reasonably quick to answer the phone.
People’s Energy took three minutes and 17 seconds on average. The fastest firm took just 38 seconds, whereas the slowest kept us waiting for more than 21 minutes on average.
People’s Energy doesn’t offer live chat, but took three and a half days, on average, to respond to our emails in the same investigation. While it’s far from the fastest (which took less than six hours, on average, to reply), two firms failed to respond to a single email within a week.
Feedback from customers in our survey gave People’s Energy a three-star rating for its digital tools, showing that its provision is average, but doesn’t stand out.
Pros: Customers thinks the accuracy of its bills is excellent
Cons: Doesn’t supply customers with prepayment meters
People’s Energy electricity sources
People’s Energy in the news
December: People’s Energy cut its gas prices by 8% on the last day of the year, lowering the bills of around 26,000 customers.
It said that the average home will save around £30 a year as a result.
Want to find out which energy firm is the cheapest for you? Use Which? Switch to compare gas and electricity prices.