Energy company reviews
Article 22 of 33
PFP Energy claims to be cheap and easy to deal with. Read on to find out more.
PFP Energy launched in 2015. It used to be owned by not-for-profit company, Places for People, but is now privately owned.
PFP says it makes energy simple and offers one fixed, one variable gas and electricity tariff and a prepayment tariff. Its deals can be competitive, compared with other suppliers in England, Scotland and Wales.
See how PFP Energy’s prices compare with the rest of the market now by using Which? Switch to find the cheapest gas and electricity deal.
What is PFP Energy's customer score?
PFP Energy doesn't have a customer score or star ratings in 2019. We did not receive enough responses from customers in our survey to calculate their ratings.
However, PFP Energy generally scored high in our survey. In fact, last year it finished in third place and the year before in second.
Customers particularly liked the accuracy and clarity of its bills and its value for money.
PFP Energy was included in our customer waiting investigation though, so scroll down to see how it compared, as well as its fuel mix.
PFP Energy customer response times
It was slow in our investigation into customer waiting times, where it took more than 13 minutes on average for us to speak to a person when we phoned its customer services. It was the eighth slowest company in our investigation.
The fastest firm took an average of 10 seconds.
PFP Energy electricity sources
Worried about switching to a small supplier? Find out all you need to know - go to should I switch to a small supplier?
PFP Energy in the news
PFP Energy split from its partner Places for People, which manages leisure centres and homes across the UK. Previously it was a not-for-profit energy supplier which reinvested profits into community projects.