Best and worst hotel booking websites
Article 4 of 6
Which accommodation booking website should you use to book your next hotel, apartment or villa stay? Our survey of Which? members reveals all.
We've rated 14 leading accommodation booking sites including Booking.com, Hotels.com, Airbnb, Expedia and Owners Direct to help you book your next hotel stay with confidence. Unlock the table to find out:
- the top-rated accommodation booking sites
- ratings for important factors including value for money, transparency of fees and customer service
- which accommodation websites are the best to book with
- which sites show a need for significant improvements.
Using the table: Star ratings are based on one to five stars. The more stars the better. Sample sizes are in brackets next to each holiday company. A dash indicates we did not receive enough responses to report on a company in that category. Relevance of search terms: Whether filters worked effectively and results were relevant. Transparency of fees: If the first price quoted was the one the customer ended up paying. Customer score: Based on a combination of overall satisfaction and how likely people are to recommend the company to a friend. Companies with the same customer score are presented in alphabetical order.
How we researched hotel booking sites
In June 2018, we asked Which? members to tell us about their experiences researching and booking hotels online in the past two years. The results are based on 6,044 member experiences. Only companies and star rating categories with at least 30 responses were reported on.