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Best city break providers in 2025 – and the worst
The UK’s biggest, best and worst city break package providers as rated by thousands of their customers in our survey of nearly 20,000 holidays
There are hundreds of companies that will put together a city break package for you, but only three that have been made a Which? Recommended Provider (WRP).
For complex, tailored or long-haul city breaks, Trailfinders is your best option. Those on a budget will find Jet2CityBreaks to be both affordable and excellent, while Saga is a great option for the over-50s.
Steer clear of the cheap city break providers at the bottom of our table. Lastminute.com and Loveholidays offer some of the cheapest breaks on the market, but despite this both received a poor two-star value-for-money rating.
You can compare customer scores and prices in the table below and, for extra peace of mind, all the companies that are a WRP guarantee that they will not apply surcharges in 2025, so the price won't go up after you book.
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Best and worst city break holiday providers
| 83% | £151 | £293 | ||||||||
| 81% | n/a | £138 | £157 | |||||||
| 80% | £119 | n/a | ||||||||
| 80% | £171 | £237 | ||||||||
| 79% | £149 | £216 | ||||||||
(37) | 78% | £141 | n/a | n/a | ||||||
(106) | 77% | £119 | £167 |
Using the table Based on a survey of 19,958 holidays taken in the past two years from 12,119 Which? Connect members and members of the public in August/September 2024. Sample sizes in brackets. Star ratings are based on one to five stars. The more stars the better. n/a indicates we did not receive enough responses to report on a company in that category. Average price based on the median price per day of holidays taken by survey respondents with the company named in ALL categories of holiday. Short-haul destinations are defined as anywhere less than a five-hour flight from London. Customer score based on a combination of overall satisfaction and how likely people are to recommend the company.
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The city break providers that Which? recommends
Trailfinders – 83%
Trailfinders is consistently one of the UK’s top tour operators and it specialises in adding tailor-made touches to your holiday.
It’s the only city break provider to score four stars or above for customer service and its also highly rated for how well organised its holidays are.
Which? verdict: If you’re looking for a tailor-made city break, Trailfinders is the best-rated package provider in our survey.
Read the full Trailfinders review or visit the Trailfinders website directly.
Jet2CityBreaks – 80%
Jet2holidays has gone from strength to strength, and despite growing to be the UK’s biggest package tour operator, it has maintained a personal touch.
Customers were impressed with its city breaks brand, Jet2CityBreaks, which includes 22kg of luggage at no extra cost and, crucially, uses Jet2, our top-scoring airline (also a WRP) one of only two airlines to be rated the full five stars for customer service.
Which? verdict: Well-rated city breaks with an excellent airline.
Read the full Jet2 City Breaks review or visit Jet2 City Breaks directly.
Saga – 80%
Saga’s city breaks for the over-50s placed fourth out of 16 city break providers, with an impressive 80% customer score.
The ratings showed that, from Chicago to Cape Town, Saga’s city breaks are reliable and well organised.
Which? verdict An excellent option for well-planned city break itineraries.
Read the full Saga review or visit Saga directly.
The biggest city break providers
British Airways City Breaks – 79%
BA was one of the top five city break providers in our survey. But the problem is that you have to fly with BA, which is a thoroughly mediocre airline that gets just two stars out of five for value for money and was responsible for thousands of cancellations last year. (See our ratings of the best and worst airlines.)
Which? verdict: Worth a look, but Jet2 city breaks are better, according to our survey.
Read the full British Airways City Breaks review or visit British Airways City Breaks directly.
Tui – 74%
There’s nothing wrong with Tui city breaks. It gets average three-star ratings across the board. It’s just that there are better operators out there that cost the same price or less.
Which? verdict: For the same rate (£119 per person per day), you can nab a short-haul city break on a better airline with a better-rated provider – Jet2 city breaks.
Read the full Tui city breaks review or visit Tui city breaks directly.
EasyJet Holidays – 73%
EasyJet city breaks are affordable, but its customer service received a poor two-star rating and holidaymakers found their experiences a bit hit and miss.
Which? verdict: There are cheaper and better-rated companies in our table.
Read the full easyJet city breaks review or visit easyJet city breaks directly
Cheap city breaks
You would expect top-rated city breaks to come at a premium. In fact, for breaks within Europe, WRP Jet2 city breaks is towards the lower end of the scale at just £119 per person per day, on average.
For budget options that don’t compromise too much on quality, it’s also worth trying the recently revived Thomas Cook at £102 per person per night, on average, according to our survey. It received a respectable customer score of 77%.
Why you should book your city break as a package
Guy Hobbs, Which? package holiday expert, says:
'It’s tempting to book flights when you see a great deal to a city that’s on your bucket list and then worry about the hotel later. You might even get a better price doing it this way. But what you won’t get is the legal and financial protection that a city break package offers.
'Package holiday protection kicks in if you bought your flights and another part of your holiday, such as accommodation, from a single company with one payment. You’re then financially protected, under Atol, if your provider goes bust. And if your holiday proves to be a let down, or if things go wrong, you're protected under the Package Travel Regulations.
'All of the providers in the table above sell Atol-protected packages. And all of our WRPs have promised to refund you if the Foreign, Commonwealth and Development Office changes its advice about your destination before you go.'
How we researched city break providers
In August and September 2024, we asked 12,119 Which? Connect panel members and members of the public to complete an online survey about their experiences of booking and going on holiday in the past two years. Our results are based on 19,958 holidays. We only reported on companies in any given category when we received at least 30 relevant responses.