Best and worst city break providers
With hundreds of companies to choose from, which ones offer the nicest accommodation, the most helpful customer service and the best value for money? Here, we reveal satisfaction ratings for the city break providers that are used most by Which? members.
These reviews cover city breaks providers – offering short weekend breaks to cities throughout Europe. For full reviews, click on the links in the table or scroll down. For companies that offer traditional beach, resort or poolside packages combining flights and accommodation, see our table of best and worst .
To be named a Which? Recommended Provider (WRP), companies must be highly rated in our survey. This year, we have taken extra steps to assess their treatment of customers throughout the coronavirus pandemic. We have also spoken to customers who were left out of pocket and scrutinised their refund policies for cancelled holidays.
How we researched holiday companies
In March and April 2020, we asked Which? Connect panel members and the public to complete an online survey about their experiences of booking and going on holiday in the last two years. We define a city break as a package to one city which includes flights and accommodation. We only reported on companies and star rating categories when we received at least 30 responses.
Other city break providers
Secret Escapes – 76%
From its alluring descriptions and promise of hand-picked hotels, everything about seems appealing. It may have received a decent customer score as a city break provider, but the company found itself ranked near the bottom of the results table - it couldn’t match up to competitors.
When it came to dealing with refunds during the coronavirus crisis, the travel company fell short. People had to wait for refunds from partners who were stalling and many were automatically issued a credit note instead of a refund, which you could swap back to cash in 2021.