We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Best and worst UK hotel chains

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Looking for the best hotel chain to stay at in the UK? We've rated 40 UK hotel chains, based on the experiences of more than 7,000 customers.

Which hotel chain can you rely on when choosing accommodation in the UK? We asked thousands of Which? members to tell us about their experiences.

Whether you’re looking for a convenient one-night stay at an airport or in a city centre, a longer break at a rustic retreat, or a last-minute stopover close to a motorway, chances are a chain hotel won’t be far away. But our Which? hotel chains survey shows that there can be a big difference in the quality between companies that doesn't necessarily reflect how much you pay for the room.

Want to save money on your next short break? Read our guide on how to find cheap hotel rooms. Increase your chances of finding a bargain with our top five best value hotel chains.

Large UK hotel chains

LARGE HOTEL CHAINS (31 or more hotels in group worldwide) WRP Avg price paid Cleanliness Bedrooms Bathrooms Value for money Customer score
Best Western (474) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Britannia (105) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Copthorne (48) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Crowne Plaza (192) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Days Inn (62) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Easyhotel (46) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Fuller's Hotels (39) a Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Hilton (260) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Hilton: Double Tree (211) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Hilton: Garden Inn (51) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Hilton: Hampton (153) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Holiday Inn (402) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Holiday Inn Express (402) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Ibis (207) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Ibis Budget (100) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Ibis Styles (64) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Jurys Inn (126) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
MacDonald (103) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Marriott (191) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Marriott: Renaissance Hotel (51) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Mercure (213) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Novotel (167) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Old English Inn (70) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Premier Inn (2,500) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Principal Hotel Company (45) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Radisson Blu (179) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Radisson Blu Edwardian (48) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Radisson: Park Inn (64) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Ramada (36) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Thistle (34) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Travelodge (822) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Wetherspoon Hotels (55) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Using the table: Star ratings range from one to five. Sample sizes in brackets. WRP stands for Which? Recommended Provider. A dash shows we didn't have a large enough sample size to give a rating.
Average price paid Cost for a one-night stay, including all room types, by survey respondents. * Breakfast included in room rate as standard.
Bedrooms Including furniture, air conditioning, heating, facilities. Bathrooms Including fixtures and fittings, lighting, towels, toiletries, shower or bath. Cleanliness Including bedrooms, bathrooms and communal areas. Customer score Combines overall satisfaction and likelihood of recommending to friends or family.

Small or medium UK hotel chains

Small or medium hotel chains have a maximum of 30 properties in the group worldwide. The highest customer score was awarded to Young’s Hotels. The lowest customer score was given to Village Hotel Club.

SMALL & MEDIUM HOTEL CHAINS (Maximum 30 hotels worldwide) WRP Avg price paid Cleanliness Bedrooms Bathrooms Value for money Customer score
Abode (39) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Apex (45) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Hotel du Vin (63) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Malmaison (57) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Q Hotels (107) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Village Hotel Club (71) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Warner Leisure (143) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Young's Hotels (39) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

Using the table: Star ratings range from one to five. Sample sizes in brackets. A dash shows we didn't have a large enough sample size to give a rating. WRP stands for Which? Recommended Provider.
Average price paid Cost for a one-night stay, including all room types, by survey respondents. *Breakfast included in room rate as standard.
Bedrooms Including furniture, air conditioning, heating, facilities. Bathrooms Including fixtures and fittings, lighting, towels, toiletries, shower or bath. Cleanliness Including bedrooms, bathrooms and communal areas. Customer score Combines overall satisfaction and likelihood of recommending to friends or family.

How we rate UK hotel chains

In July 2018, we asked Which? members and the general public to complete an online survey about their experience of staying in small and large hotel chains in the past 12 months.  The large hotel chain results are based on 7586 experiences reported by Which? members. The small hotel chain results are based on 571 experiences reported by Which? members and members of the general public.  To be considered a chain hotel, the hotel group must have a minimum of five UK properties.

Related content

SHARE THIS PAGE