Best kitchen brands Best and worst kitchen brands

We've surveyed more than 2,595 kitchen buyers to bring you customer score ratings for a host of big-name fitted kitchen brands.

To bring you ratings for kitchen brands including Ikea, John Lewis, Magnet, B&Q, Homebase, Wickes and Howdens Joinery, we surveyed thousands of kitchen owners.

We asked them all about customer service, quality of products and finish, value for money and installation. From this we're able to calculate an overall customer score for each brand, as well as star ratings for each area.

Not all brands scored well and the difference between the top and bottom brand is almost 20%. 

Kitchen brands rated

The table below reveals customer scores for each of these brands, and shows which brands people were most likely to have experienced a problem with. 

You can also see star ratings for customer service, value for money and quality of products and finish, so you can compare the strengths and weaknesses of each brand. 

Which? members can log in now to unlock the scores in the table below. If you're not already a member you can take a £1 trial to Which? to get instant access. 

Kitchen brands - overview
BrandCustomer scoreCustomer serviceQuality of productsQuality of finishValue for money
B&QSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
BenchmarxSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
DIY companySubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
HomebaseSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Howdens JoinerySubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
IkeaSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
John LewisSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Kitchen companySubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
MagnetSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Online company supplying kitchen furniture and fittingsSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
WickesSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
Wren LivingSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only contentSubscriber only content
A kitchen company and DIY company are defined as a small company that's not widely known outside your local area.

Our unique customer score ratings are based on how satisfied customers were with the brand overall, and whether or not they’d recommend it to a friend. For in-depth information on each of the brands rated above, choose a company from the left-hand menu at the top of this page.

We also asked customers who had used an installation service to rate the brand’s overall service, plus the ease of arranging it and the time it took. Visit our page on kitchen installations to find out how each brand scored.

19%difference between the top and bottom rated brands

Common kitchen problems

In our survey we also asked people what components they bought as a package with their kitchen, such as appliances and flooring. The most common problems were with:

  • large kitchen appliances 20%
  • units and drawers 10%
  • taps 9%
  • flooring 8%
  • worktops 6%
  • tiles 3%.

Log in or become a Which? member to find out which brands people were most likely to experience problems with. 

Kitchen design ideas and advice

As you'll be spending a lot of time in your new kitchen, you'll want to get the design right so it suits your needs and is the style you want.

Our planning a kitchen guide has lots of advice on how to get the best layout and maximize space. You'll find design ideas for modern and country kitchens, and top tips to help you make the most of your budget.

Read our kitchen brand pages to find out what services each offers, from kitchen design through to installation.

If you’re planning to buy new appliances, you’ll need to know how much space to allow for these in your design. Our kitchen appliance size guide gives typical sizes for all the kitchen essentials, and we've got hundreds of Best Buy cookers, cooker hoods, hobs, ovens, dishwashers, fridge freezers and washing machines.

Our research

To find our the best and worst kitchen companies, in November 2014 we asked 2,595 Which? members about the kitchen they own and their experiences with the brand they bought it from. This included rating the quality of the kitchen itself, the brand's customer service and the kitchen installation. Overall brand and installation customer scores are based on how satisfied customers were with the brand or installation, and how likely they were to recommend it to a friend. 

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