Best kitchen brands Best and worst kitchen brands
We've surveyed more than 3,000 kitchen buyers to bring you customer score ratings for a host of big-name kitchen brands such as Ikea, John Lewis, Magnet, B&Q, Homebase, Wickes and Howdens Joinery - as well as customer views on independent kitchen companies.
You can find out customer scores for each of these brands in the table below, as well as star ratings for factors such as customer service, quality of finish and value for money, so you can see the strengths and weaknesses of each brand.
Our unique customer score ratings are based on how satisfied customers were with the brand overall, and whether or not they’d recommend it to a friend.
For in-depth information on each of the brands rated above, choose a company from the left-hand menu at the top of this page.
Best and worst installers
We asked customers who had used an installation service to rate the brand’s overall service, plus the ease of arranging it and the time it took. In our table below, we’ve got ratings for three national brands plus independent kitchen and DIY (non-kitchen specialist) companies. The typical waiting time for a kitchen to be installed is between one and three months for their kitchens to be fully installed.
Overall installation customer score is based on how satisfied customers were with the brand, and how likely they were to recommend it to a friend.
It’s worth putting plenty of thought into planning your kitchen and thinking about everyday, practical needs as well as the style and design you want.
Our planning a kitchen guide has lots of advice on how to get the best layout and maximize space, plus top tips to help you make the most of your budget.
And if you’re planning to buy new appliances, you’ll need to know how much space to allow for these in your design. Our kitchen appliance size guide gives typical sizes for all the kitchen essentials, and we’ve got hundreds of Best Buy cookers, cooker hoods, hobs, ovens, dishwashers, fridge freezers and washing machines.
Common kitchen problems
40% of Which? members we surveyed experienced problems with their kitchen after it had been installed. The most common problems were:
- problems with sinks/taps 9%
- problems with electrical items 8%
- soft closure mechanisms on drawers not working 6%.
Survey respondents with Magnet kitchens are more likely to have experienced a problem than those with kitchens from other bran. 51% of Magnet kitchen owners reporteda problem, compared with 46% for customers of Homebase and John Lewis, 42% for customers of B&Q, 38% for customers of Wickes, 37% for Ikea customers and 35% for customers of Howden Joinery. However, a third of all problems were resolved within a week of them being reported to the company, with Howden Joinery responding the quickest, and B&Q taking the most amount of time to resolve the issue.