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Symphony kitchens review - by owners and experts
Hannah has almost three years of experience overseeing surveys, product testing and investigations around home improvements and pet care.
Symphony offers a wide range of modern and traditional kitchens via a network of independent retailers.
We tested the Gallery, Laura Ashley and Linear ranges.
Read on to find out how they performed in our lab tests, and how satisfied owners are with their purchase.
See how Symphony compares with other leading companies in our analysis of the best kitchen brands.
How we test our kitchens
In the lab
We buy all of our kitchens at market price and send them to a specialist laboratory, where expert assessors run 19 tests across four key areas.
Our surveys
We survey Which? Connect members and the UK public who've bought a kitchen in the past 10 years. We never ask people to test kitchens for us.
Editorial independence
The writer and editor have no contact with the brands, laboratory, or survey respondents during the testing process.
More than just reviews
Which? members can also access our expert kitchen planning, budgeting, and money-saving tips.
Symphony kitchens overall scores
If you're considering buying a Symphony kitchen, discover how the brand performed in our assessments.
Log in or join Which? to reveal the results for Symphony
| Kitchen range | Overall score | Lab score | Customer score |
|---|---|---|---|
| Gallery | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableDigital £8.99 per month, cancel any time. Already a member? Log in | ||
| Laura Ashley | |||
| Linear | |||
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Table notes: Overall score is based on a lab assessment of units and a customer survey of 4,580 Which? Connect members and members of the UK public, conducted online in February and March 2025. Symphony sample size: 76.
We tested 21 kitchen ranges from various brands, and the best kitchen achieved an overall score of 82%. The top nine all scored over 75%.
At the bottom end of the table, the lowest-scoring kitchen earned 63%. Six kitchens from four brands all got scores of less than 70%.
Symphony kitchens lab test scores
Will a Symphony kitchen stand up to everyday use? Our expert lab tests are specially designed to assess this.
Log in or join Which? to reveal the results.
| Kitchen range | Lab score | Quality of units | Loading shelves | Drawers and runners | Hinges |
|---|---|---|---|---|---|
| Gallery | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableDigital £8.99 per month, cancel any time. Already a member? Log in | ||||
| Laura Ashley | |||||
| Linear | |||||
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Table notes: Lab assessment scores are calculated based on a kitchen’s performance in 19 tests across four key areas: quality of units, loading shelves, drawers and runners, and hinges. Ratings are combined to create an overall assessment score.
Our lab scores for all the kitchens we tested ranged from 89% to just 54%.
Two kitchen ranges from two different brands failed our hinges test.
Find out how we test kitchens in our lab
Symphony kitchens customer survey score
Want to be confident that Symphony is a reliable kitchen supplier? We spoke to people with a Symphony kitchen to find out how owners rate them.
Log in or join Which? to reveal the results for Symphony kitchens.
| Customer survey ratings | Scores and ratings |
|---|---|
| Customer score | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableDigital £8.99 per month, cancel any time. Already a member? Log in |
| Quality of build | |
| Quality of finish | |
| Durability | |
| Value for money | |
| Customer service |
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Table notes: Customer score and star ratings based on an online survey of 4,580 people Which? Connect members and members of the UK public in February and March 2025. Customer score is a combined score based on customer ratings of satisfaction with their sofa and likelihood of recommending to a friend. Symphony sample size: 76.
Our top two scorers achieved outstanding scores of 80% overall in our customer survey.
At the other end of the table, two brands scored less than 70% overall, and three got two-star ratings for customer service.
Revealed: The top kitchen brands falling short on customer service
How well do Symphony kitchens last?
We asked Symphony customers whether their kitchen showed any signs of damage or wear and tear.
We only asked people who reported buying their kitchen between 2015 and 2021, to get a sense of how they hold up in the long term.
Log in or join Which? to find out what Symphony customers told us.
| % of kitchens showing signs of damage or wear and tear | % of kitchens that required repairs | |
|---|---|---|
| Symphony | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableDigital £8.99 per month, cancel any time. Already a member? Log in | |
| Average | ||
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Table notes: Damage and repairs based on an online survey of 2,496 people Which? Connect members and members of the UK public who reported buying a kitchen between 2015 and 2021, conducted in February and March 2025. Symphony sample size: 36.
On average, across all the brands we collected data for, 44% of survey respondents reported that their kitchen was showing signs of damage or wear and tear after at least five years of ownership.
The most common issue was the finish of the cabinets being scratched (15%) and the soft close mechanisms failing (12%).
In contrast, just 34% of owners from the most reliable brand reported damage to their kitchen.
Looking for a new oven, fridge or washing machine that will go the distance? Here's how to buy the best kitchen appliances
Symphony kitchen costs
To find out how much you can expect to spend on a kitchen, we set up mystery shopping appointments to get prices for all the kitchens that we test.
Unfortunately, as Symphony sells through independent retailers, we were unable to book a design appointment with the brand.
We do have prices for other brands, including Ikea, Magnet and DIY Kitchens – check out their brand review pages for more information.
Find out how much the whole project will cost – including installation, appliances, flooring tiling and decoration – in our guide to how much a new kitchen costs
Symphony kitchen design service
As Symphony sells through a network of independent retailers, your ability to access a design appointment will differ depending on the store you use.
However, we still asked Symphony customers to rate their experience with their retailer's design service, so that you can get a sense of the services on offer.
A total of 35 Symphony customers reported using their retailer's design service.
We asked them to rate their experience and tell us whether they have any issues with their kitchen as a result of poor planning.
Log in or join Which? to see what they said.
Read our guide to kitchen planning and layout ideas and discover 7 things people regret most about their kitchen design
Symphony kitchen installation
There are three ways to install your Symphony kitchen: doing it yourself, using your retailer's fitting service, or finding your own fitter.
Fitting it yourself
All of Symphony's kitchen ranges are delivered assembled.
Our experts tried installing Symphony kitchens in the lab to assess the ease of the process.
Log in or join Which? to find out how easy it is to fit a Symphony kitchen yourself.
Does Symphony install kitchens?
Not directly. However, your Symphony retailer may offer its own service.
Unfortunately, only 21 of the Symphony customers we surveyed reported using their retailer's installation service. We require a minimum of 30 responses to rate any aspect of a brand's service, so we were unable to provide a rating for installation.
If you don't want to use the retailer's service, you can hire your own installer.
Compare the services of Magnet, Wren and more in our assessment of the best kitchen fitters.
If you'd prefer to use an independent installer, use Which? Trusted Traders to find a reliable kitchen fitter near you:
The Which? verdict
Log in to or join Which? to see the pros and cons of Symphony kitchens.
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Find out more about Symphony's kitchens online:
Symphony kitchen guarantees
Symphony sells its kitchens through a network of independent retailers, so you'll need to check the details of the warranty with the retailer.
Find out how other companies perform in our guide to the best and worst kitchen brands.
This article uses insights from the Which? Connect panel, collected from research activities with our members. Find out how to get involved