Best kitchen fitters
How your fitted kitchen is installed is just as important as the kitchen itself. If it takes ages to be fitted or the work is shoddy, you certainly won't feel as though you've got what you paid for.
That's why we've surveyed more than a thousand customers about their . We asked customers to rate everything from the speed and quality of installation, to the amount of mess left behind, to the communication with their installer.
Our research found big differences between the best and worst firms for kitchen installation: customer scores ranged between 81% and 54%.
Should I use a kitchen installation service?
Many kitchen companies offer a kitchen installation service and sometimes – but not always – it's included in the cost.
Using the installation service of the brand can mean you'll have a single point of contact, rather than coordinating delivery times between your chosen kitchen company and a separate installer.
Consider also what other customers think of the company's installation service and, if price is an important factor, compare how much an in-house installation and independent fitter will cost.
Here's how people in our survey had their kitchen installed:
- 36% used the company they bought it from.
- 19% found their own installer.
- 13% used an installer recommended by the company they bought it from.
- 6% installed it themselves.
- 6% had a family member or friend install it.
Others had their kitchens fitted by builders as part of a bigger renovation, or by joiners and carpenters.
What are the most common kitchen installation problems?
Some 37% had a problems with the installation of their kitchen. The most common were:
How long does it take to fit a kitchen?
Kitchen owners in our survey waited an average of 3.9 weeks from when the company started work on their kitchen to when it was fully installed.
Understandably, getting a kitchen fitted has taken longer on average since March 2020.
- 4.7 weeks on average for those who had a new kitchen fitted since March 2020.
- 3.3 weeks on average for those whose kitchens were fitted in years beforehand.
Exactly how long it will take depends on the size and complexity of the job, whether there's additional work besides fitting the kitchen units, any delays or unexpected changes, among other factors. Ask your kitchen installer for an estimate of how long they expect it to take.
Installing your own kitchen
If you’re planning to install your own kitchen, knowing how easy – or difficult – others found it can help you plan.
Kitchen cabinet installation on test
As part of our lab assessments to uncover which brands' kitchens are built to last, we assemble (if they're flat-pack) and install each kitchen.
Specifically our lab experts rate:
- clarity of instructions
- ease of building the units and drawers
- ease of fitting handles
- ease of fixing units to the wall and to other units
- security of fixing the unit to the wall and other units.
Ease of installation isn't factored into our Best Buy analysis because there are so many variables that affect installation, including whether the units are flat-pack or pre-built and whether you use a professional to fit your kitchen.
Which? kitchen installation ratings
To find the best and worst kitchen brands for installation, in March 2021 we surveyed 3,848 Which? members who had bought kitchens in the past 10 years, including 1,404 who had used the company's kitchen fitting service.
We asked them to tell us about their experiences with installing the kitchen. The overall installation customer score is based on how satisfied customers were with the installation, and how likely they would be to recommend it to a friend.
We also assessed three units (a base unit, wall cupboard and a drawer unit) from each kitchen, including how easy they are to install.