Fans should be able to buy genuine tickets at fair prices. But too often, they’re left priced out, misinformed or even refused entry thanks to resale sites’ poor practices. We don’t think that’s right – and that’s why we’re fighting for the government to introduce a price cap. This will mean that tickets can’t be re-sold for more than the original buyer paid to get them.

Together let’s shut down ticket touts – sign the petition to take action today. 

A secondary ticket site is a platform where tickets to events, such as concerts, sporting events, or theatrical performances, are resold after they have already been purchased by others.

Tickets for popular events are often listed by touts on secondary ticketing sites, for well above face-value prices.

In a recent survey of 4,000 UK adults, 10% of people who bought tickets online said they purchased them on secondary ticketing websites - representing the millions of sales that happen on secondary sites.

Tickets to popular events are too often snapped up by bots and money-making touts, leaving fans with no choice but to try to navigate the murky world of secondary ticketing for sold-out events.

It’s not fair that weak rules are letting touts game the ticketing system all too easily, leaving fans exploited, misled, or scammed. That’s why we need a price cap across all events, including music, sports and theatre.

• Four in 10 people worry about buying event tickets from resale sites.*
• One in five of those who bought tickets through secondary sites or social media experienced an issue. 
• Worryingly, six in 10 of those who had issues with their ticket never made it to the event – they were either refused entry at the venue, or their ticket was either fake, invalid or never arrived.
• One of our investigations found tickets for popular concerts and events are being sold online for as much as eight times the face-value price.
• According to Action Fraud, financial losses from ticket fraud are on the rise. Almost £10m was reported lost to ticket fraud in 2024, up nearly 50% from 2023.
  
  

*Yonder, on behalf of Which?, conducted an online representative survey of 4,133 UK adults aged 18+ between 7 and 17 March 2025.

Follow our simple steps to get your money back if you've got a problem with your tickets.

Have you received tickets for an event that are not what you ordered? If so, you are entitled to ask for a refund. Our simple template letter helps you do this.

Considering buying tickets on social media?
Remember to always be alert to scammers – buying tickets from strangers on social media can leave you open to being scammed. In particular, be cautious of newly set up profiles that follow no one or have no followers. These accounts may have been opened specifically to scam people looking to buy tickets. You can also use reverse image search to check where profile images originate from.