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More than 100 Creda, Hotpoint, Indesit, Proline and Swan tumble dryer models (all brands owned by Whirlpool) made between April 2004 and October 2015 could pose a fire risk.
The fault in the dryers could lead to fires if excess fluff comes into contact with the heating element.
Whirlpool has said if you have an affected machine you must unplug it immediately and do not use it until it's been fixed.
Trading standards has issued two enforcement notices on Whirlpool, forcing the company to warn you to unplug and not use the faulty machines.
On 22 July 2019 Whirlpool launched a recall of tumble dryers that have not yet been modified.
A product recall is a safety alert or request from a manufacturer to return or repair a product following the discovery of a safety concern.
Whirlpool have now published a full list of affected tumble dryers. You can check whether your tumble dryer has been recalled by searching by model number below.
You can also go to the Hotpoint or Indesit websites, where you can input your model number and, if your model is affected, you can register it for a service and modification. Creda dryers can also be checked on the Hotpoint site.
In July 2019, Whirlpool published a full
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If your dryer is one of those affected by the fault, you must contact Whirlpool to arrange a repair or replacement, unplug it immediately and do not use it until it's been fixed.
Before launching a full product recall, Whirlpool had an ongoing programme to replace or repair fire-risk machines across the UK that had been registered with the company.
It stuck a green dot sticker onto modified and repaired tumble dyers to signal the machine is either not part of the safety alert or has been repaired already.
Check the inside of the door towards the top, either on the door itself or the door rim to find the green dot sticker.
If there's no green dot in these two areas, check the back panel of the machine in the middle and towards the top.
If you can't find the green sticker and you have an affected model, contact Whirlpool.
If you have found a green sticker but have experienced fire or smoke coming out of a modified tumble dryer, inform the Business, Energy and Industrial Strategy (BEIS) Committee and Whirlpool.
Now that Whirlpool has launched a recall, customers who haven't yet had their tumble dryers modified have the following remedies to choose from:
Follow our top tips if you choose to contact Whirlpool to arrange a repair, replacement or refund.
Sign our petition to take a stand against unsafe products.
If your tumble dryer caused damage to your property prior to Whirlpool's warning, you can claim compensation using our guide to the Consumer Protection Act.
From simple maintenance tips to answering your common questions around tumble dryer upkeep and solving problems, our tumble dryer guide will tell you all you need to know about keeping your machine in tip-top condition.
You can claim for any out-of-pocket expenses you’ve had as a result of not being able to use your machine from the retailer that sold it to you – as long as those expenses are reasonable and foreseeable.
For example, any launderette charges you’ve paid while waiting for a fix are foreseeable and you can make a claim.
In some cases, if you had been waiting so long for a fix or replacement that it was causing you a very significant inconvenience and you bought a replacement machine of similar value, you can also claim back that cost.
You should think carefully about whether you have been caused a significant inconvenience before pressing ahead with this course of action.
For example, we heard about a small-claims court victory where the claimant was living alone and had a job that led to a quick build-up of dirty laundry, and as such, it was unreasonable for them not to have normal use of their tumble dryer for several months while waiting for a repair.
You can make this claim against either the retailer that sold you the tumble dryer or, if you paid with a credit card, you can make a section 75 claim. You can use our free tool below to help you make a claim for out-of-pocket expenses.
You can take your claim to the retailer that sold you the tumble dryer, or your credit card company, if the repair organised by Whirlpool will take an unreasonable amount of time or cause you significant inconvenience.
You should also keep a record of any extra expenses you incur while waiting for a repair or replacement, for example launderette costs, as you can also try to claim these back.
If you bought the dryer second hand, or the retailer that sold it to you no longer exists, you'll need to stick with getting a repair with Whirlpool.
We've explained what your rights are against your credit card company and retailer further down the page, if you want to know more.
Thanks to section 75 of the Consumer Credit Act, any purchase you make on your credit card for more than £100 (and less than £30,000) is protected by your credit card company.
If you’re stuck with a fire-hazard Creda, Hotpoint, Indesit, Proline or Swan tumble dryer that you paid for with a credit card, and it's taking far too long to get it repaired or replaced, you can use our free tool or you can start a claim using our free Section 75 claim tool.
If the wait for a repair from Whirlpool is going to cause you significant inconvenience you can try to get a repair or replacement without any further cost to you by taking your claim to the retailer that sold you the tumble dryer in the first place.
The Sale of Goods Act 1979 – which was in force when the dryers were sold - states that products must be of satisfactory quality and fit for purpose, which includes that they be safe and durable. If your dryer doesn’t meet these standards, you have a right to redress with the retailer that you brought it from.
And, now that an enforcement notice has been issued by trading standards, it’s an admission that the tumble dryers have failed to meet these standards.
However, you only have the right to do this for up to six years from the date you bought the dryer (five years in Scotland).
Because, in many cases, the Whirlpool-led repairs programme is taking an unreasonable amount of time and causing significant inconvenience, you can reject the dryer and ask for a repair or replacement from the retailer who sold it to you.
But be aware that some retailers have been resisting and pushing customers back to Whirlpool. Know your rights and reiterate that your contract of sale is with the retailer and not Whirlpool. The retailer is required to sort this out.
If the retailer is unable to repair or replace your tumble dryer, you can also ask for a refund.
Because any affected dryer will be more than six months old there may be a deduction to cover wear and tear and reflect the use you’ve had from the machine to date.
And, depending on the age of your dryer, any refund may not cover the cost of a new dryer.
Whirlpool has published a full list of models affected which can be found here:
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If your dryer is one of those affected by the fire-safety alert, our advice is to contact the manufacturer to arrange a service and to unplug it and not use it until it's been serviced.
It's known that at least 750 fires have been reported since 2004 that involved affected Creda, Hotpoint, Indesit and Proline dryers.
It's important to note that some affected models aren't on this list, and you will still need to check with Whirlpool if you're concerned that you own a tumble dryer affected by the safety alert.