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Consumer Rights.

Garage services advice guides

If you’ve been disappointed by service from a garage there are things you can do, including escalating a complaint to the ombudsman or the small claims court. Our guides can help you.

4 articles

How do I complain about poor garage service?

Received poor service, been overcharged or found damage to your vehicle after a visit to the garage? Read the Which? guide on what you can do next.

Which?

Template Letters

Free download

Letter to complain about damage to your vehicle while at a garage

If your vehicle was damaged while in a garage's possession, you can use this letter to make a complaint to the garage.

Free download

Letter to complain about the poor servicing of a vehicle

If you’re unhappy with the servicing your car received from a garage, don’t be left out of pocket. Use our letter to make a complaint.

Free download

Letter to dispute excessive garage charges

No-one likes to be overcharged especially when it comes to car repairs. Use our template letter if you wish to complain about excessive garage charges.