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4 March 2021

Letter to complain about damage to your vehicle while at a garage

If your vehicle was damaged while in a garage's possession, you can use this letter to make a complaint to the garage.
W
Which?Editorial team

There is a file available for download. (14 KB). This file is available for download at .

[Your address]

 

[Garage/trader address]

Dear

Reference: [registration number of vehicle]

On [date] I took the above vehicle [make, model, engine capacity] into your garage for a full service. 

While in your possession, it was damaged as follows: [describe].

You were under a legal duty to take care of my car while it was in your possession. 

Furthermore, the [Consumer Rights Act 2015] OR [Supply of Goods and Services Act 1982] requires you to use reasonable skill and care while carrying out work. 

The fact that the [vehicle] was damaged while in your possession is evidence that you failed to take reasonable care of it.

I look forward to receiving, within the next 14 days, your written proposal to affect a satisfactory repair to the vehicle, at no cost to me. 

If you fail to respond in that time, I shall exercise my common law right to employ another garage to carry out the work and look to you to bear the cost. 

Any attempt to resist paying such a bill would leave me with no alternative but to issue a claim against you in the county court for recovery of the money without further reference to you.

However, in accordance with the Civil Procedure Pre-Action Protocol, I would be willing to refer my case to the Motor Industry Code of Practice for Service and Repair, as I understand they have a free conciliation and low cost independent arbitration scheme.

This would be a way of successfully resolving my dispute without resorting to legal action.

Please confirm whether you are a member of the Motor Industry Code of Practice for Service and Repair

Yours faithfully,

There is a file available for download. (14 KB). This file is available for download at .