Disputes over unfair terms often concern money. If you don't read the small print, you could be in for a nasty surprise. But you do have protection from unfair terms. Our guides can help you challenge unfair contract terms.
Answers to your problems
Can I claim back a non-refundable deposit?
Only in certain circumstances can businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge.
I think there's an unfair term in my contract, what can I do?
If you don’t read the small print of a contract, you could be in for a nasty surprise. But you have protection from unfair terms so you can challenge them.
I want to cancel a loan I've taken out, what do I need to know?
We often enter into contracts in our daily lives. But what if you want to cancel early? Which? explains what to look out for so it doesn't end up costing you.
Step by step guides
How to cancel a contract without being penalised
To ensure you're not penalised for cancelling a contract, cancel within the cooling-off period. Our step-by-step guide helps you avoid hefty penalty fines.
How to complain about unfair contract terms
Disputes over unfair terms arise when a company demands more money from you or tries to keep more money than it should. Use our guide to get your money back.
Letter challenging a company's unfair contract terms
If you're in a dispute with a company or service provider over a term in their contract that you think is unfair, use this letter to challenge it.
Letter to cancel a contract for services made at a distance
If you want to to cancel a contract for services made over the phone or online, use this template letter to help you.
Letter to cancel a contract made in person at your home
If you want to cancel a contract that you signed when someone came into your home within the 14-day cooling off period, use this Which? template letter to help
Letter to report unfair terms to the Competition and Markets Authority
If you think terms in a company's contract are unfair, you can report it to the CMA. Use this Which? letter to report a company based in England and Wales.