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Consumer Rights.

4 March 2021

Letter to cancel a contract made in person at your home

Signed a contract following a visit to your home? You can use this template letter if you wish to cancel a contract within the 14-day cooling off period.
W
Which?Editorial team

There is a file available for download. (14 KB). This file is available for download at .

[Your address]
 

[Company address]
 

Dear Sir/ Madam

[Reference: contract number and details]

On [date] one of your salespeople came to my house and during the visit I signed a contract to purchase [details of the item]. 

Under the terms of the contract I paid a deposit of [£...]. I have now decided that I do not want the [item].

I understand that the Consumer Contracts Regulations 2013 provide for a 14-day cooling-off period, during which consumers have the right to cancel contracts made in a consumer’s home.

I am hereby giving notice that I am exercising my right under the Regulations to cancel my contract with you.

I look forward to having my deposit returned within seven days.

Yours faithfully,

There is a file available for download. (14 KB). This file is available for download at .