If you’ve been disappointed by service from a garage there are things you can do, including escalating a complaint to the ombudsman or the small claims court. Our guides can help you.
Step by step guides
How do I complain about poor garage service?
Received poor service, been overcharged or found damage to your vehicle after a visit to the garage? Read the Which? guide on what you can do next.
Letter to dispute excessive garage charges
No-one likes to be overcharged especially when it comes to car repairs. Use our template letter if you wish to complain about excessive garage charges.
Letter to complain about damage to your vehicle while at a garage
If your vehicle was damaged while in a garage's possession, you can use this template letter to make a complaint to the garage.
Letter to complain about the poor servicing of a vehicle
If you've received an unsatisfactory car service from your garage, use this letter to complain and seek resolution.