If you book a package holiday, you have rights under the Package Travel Regulations. This means descriptions of holidays must be accurate. Our guides help you claim if you’re unhappy with your holiday.
Answers to your problems
Can I cancel my holiday due to unrest or natural disaster?
Whether you can cancel a holiday because of a natural disaster or civil unrest depends on the advice given by the FCO at the time. Read our guide on what to do.
I have to cancel my package holiday, what are my rights?
The Package Travel and Linked Travel Arrangement Regulations 2018 says that you have a right to transfer the holiday to someone else, such as a friend or family member.
I’m not happy with my package holiday, what can I do?
If you have bought a genuine package holiday you have rights under the Package Travel and Linked Travel Arrangement Regulations 2018 entitling you to compensation
My package holiday has been changed or cancelled
It is the responsibility of the company that provides and organises your holiday to ensure you get what you have paid for and sort out any problems.
My travel company has gone bust, what can I do?
It's vital to find out whether your holiday booking is protected if your holiday company has gone bust - there are three protection schemes that may apply.
Can I claim back a non-refundable deposit?
Only in certain circumstances can businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge.
I’m having problems claiming on my travel insurance
Travel insurance gives extra protection if your trip doesn't go as planned. Find out what you need to do if you have problems claiming on your travel insurance policy.
Step by step guides
How do I know whether my holiday is ATOL protected?
An ATOL protects certain holidays that include flights. It's important to find out whether your holiday is protected. Read our guide to find out more.
How to claim if you're unhappy with your package holiday
It's the responsibility of your holiday provider to ensure you get what you have paid for and sort out any problems. If not, you can make a claim.
How to complain about your holiday booking
Do you feel misled by your travel agent, or have a complaint about a company you booked with? Follow our steps for an effective solution.
How to complain when a package holiday is not what you expected
The golden rule for complaining about your package holiday is to report problems as soon as they happen.
Letter to complain about misleading brochure descriptions
If you feel you’ve been misled by a travel agent or tour operator, don’t suffer in silence. Use this template letter to make a claim.
Letter to claim compensation for lost luggage
Luggage that has been missing for 21 days is considered lost. Use our letter within seven days of your luggage being classed as lost to claim compensation.