Packaged bank accounts
Banks and building societies must follow strict rules when selling packaged accounts, such as checking customer eligibility. If you think you’ve been mis-sold a packaged account, read our guides to find out the rules in more detail.
Answers to your problems
I think I’ve been mis-sold my packaged account, what can I do?
Packaged accounts, also known as fee-charging bank accounts, don't come cheap. If you think you've been mis-sold your packaged account, read what you should do.
Step by step guides
How to complain if you've been mis-sold a packaged bank account
If you think you've been mis-sold your packaged bank account, find out how to claim back your fees from your bank or building society.