Letters

Top 10 letters

If you'd rather not use our letter search tool, you can use one of our 10 most popular template letters to help you resolve your complaint.

• Letter to reclaim PPI for free

  Reclaiming compensation for mis-sold payment protection insurance (PPI) can be a quick and easy process. Use our template letter to send to your financial provider to get your money back.

• Letter to claim flight delay compensation

  Take action over as soon as possible using this flight delay compensation letter template, designed to help you claim compensation from your airline.

• Letter to ask for a faulty item to be repaired or replaced

  Under the Consumer Rights Act a retailer has a duty to repair or replace faulty goods. Use this template letter to get a replacement or repair.

• Letter to get a refund if your item is faulty

  If you have bought a faulty item, or an item that has developed a fault, you have the right under the Consumer Rights Act to ask for refund.

• Letter before small claims court claim

  Want to get your money back from a company? You may be considering the small claims court. If so, a letter before claim must be sent to the party you're taking to court. Use this Which? template letter to help you.

• Letter to request damaged goods be replaced

  If you receive a parcel that contains damaged goods, the seller is responsible for replacing them and for covering the cost of return postage.

• Letter to demand outstanding rent from a tenant

  You can demand any rent back from a tenant that is left owing, as long as it has been at least eight weeks. Use this template letter to do so.