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Consumer Rights.

4 March 2021

Letter to complain to your bank about APP fraud under Code

Use our free letter template to complain to your bank about if it is signed up to the Authorised Push Payment Scam Code.
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Which?Editorial team

There is a file available for download. (23 KB). This file is available for download at .

[Your address]

Dear Sir/Madam

Reference: [Insert account number and any previous complaint reference numbers if applicable.]

On [enter date] I contacted you after being targeted by fraudsters who stole [enter amount] from my account.

[Explain here what happened - include if you can:
- Date
- Time
- Chronological order of what happened, eg you got a text from your bank warning you about an unknown transaction
- The exact wording of any texts sent to you
- The bank account number your money was sent to
- When you contacted your bank and what you were told]

You are signed up to the Authorised Push Payment Scam Code and as I have upheld the expectations for consumers, I expect you to reimburse me for my losses of [amount you lost here] and provide your confirmation that this has been done.

If you do not uphold my complaint, I request you send me your final response so I can refer the matter to the Financial Ombudsman Service.

Yours sincerely,

[Your name]

There is a file available for download. (23 KB). This file is available for download at .