Phone scams
What is a vishing phone scam?
These cold-call phone scams typically involve fraudsters deceiving people into believing they are speaking to a police officer, a member of bank staff or a representative of another trusted company or agency such as a government department.
Usually, the fraudster will convince an individual that they have been a victim of fraud and will ask for personal and financial information in order to gain access to their account.
Beware giving bank details
Never disclose the following details over the phone:
- four-digit card Pin to anyone, including the bank or police
- full password or online banking codes
- personal details, unless you are sure who you are talking to
Report unwanted calls to the regulator
Report a nuisance call
Report a nuisance call or text to the regulators. Every complaint helps in the fight against nuisance calls and texts
Report a call or textSeen or been affected by a scam? Help us protect others
Sharing details of the scam helps us to protect others as well as inform our scams content, research & policy work.
Share scam details
What to do if you’ve been scammed
Fraudsters are very cunning in their tactics so it’s not always immediately obvious that you've been scammed, or who you should report it to.
But there are ways to identify different types of scams, and organisations that can help you if you are scammed. Read the following guides to find out more...