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Consumer Rights.

3 June 2021

Phone scams

Fraudsters are cunning in their phone-scam tactics and it’s not always easy or obvious to tell straight away whether it’s a scam. Stay one step ahead with our tips.
W
Which?Editorial team

What is a vishing phone scam?

These cold-call phone scams typically involve fraudsters deceiving people into believing they are speaking to a police officer, a member of bank staff or a representative of another trusted company or agency such as a government department.

Usually, the fraudster will convince an individual that they have been a victim of fraud and will ask for personal and financial information in order to gain access to their account.

Beware giving bank details

Never disclose the following details over the phone:

  • four-digit card Pin to anyone, including the bank or police
  • full password or online banking codes
  • personal details, unless you are sure who you are talking to

Report unwanted calls to the regulator

Report a nuisance call

Report a nuisance call or text to the regulators. Every complaint helps in the fight against nuisance calls and texts

Report a call or text

Seen or been affected by a scam? Help us protect others

Sharing details of the scam helps us to protect others as well as inform our scams content, research & policy work.

Share scam details
Share your scam experience

What to do if you’ve been scammed

Fraudsters are very cunning in their tactics so it’s not always immediately obvious that you've been scammed, or who you should report it to.

But there are ways to identify different types of scams, and organisations that can help you if you are scammed. Read the following guides to find out more...