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[Your address]

[ Debit card company address]

Dear [customer services manager],

Reference: Claim under Visa Chargeback Scheme rules – failure of airline to comply with EU Denied Boarding Regulation 261/2004

I am writing to you in connection with flight [details] which I [together with my wife/husband/partner/mother/father/children] was due to travel to [destination] on [date].

These tickets were all purchased using my [insert supplier name] Visa debit card and the total cost of each ticket was [£xx].

[List each of the family members on whose behalf you are writing.]

The flight was supposed to depart from [airport] at [time], but was cancelled as a result of [reason]

Under (EC) Regulation 261/2004, [I/we] opted to take the re-routing option and [my/our] rearranged flight departed from [airport] at [time].

Under the (EC) Regulation 261/2004 , [I am][we are] entitled to:

- free meals and refreshments appropriate to the delay;
- free hotel accommodation for each night between the original and rearranged departure time; and
- free transfers between the airport and the hotel I used during the additional stay

However, as a result of my flight being cancelled, [I/we] incurred the following additional costs, as evidenced by the attached receipts:

- for meals and refreshments: [insert amount], comprised of:
- [details eg. breakfast for 2 adults and 2 children at overnight hotel] on [date] at a total cost of [£xx];
- for hotel accommodation: [insert amount], comprised of: [insert details]
- for hotel transfers: [insert amount]; comprised of: [insert details]

I’ve tried to resolve this dispute with the airline, but they have not refunded my expenses as they are required to do pursuant to Articles 5 and 9(1)(b) of (EC) Regulation 261/2004 and under [my/our] contract with them. 

I understand that under the Visa Chargeback Scheme Rules, you will reimburse me as a result of their breach of contract.

As I paid for [my/our] flights using my Visa debit card and [my/our] scheduled return flight was less than 120 days ago, I am writing to request a refund of the above amounts under the Chargeback Scheme rules. 

I look forward to your prompt response. 

For convenience, I attach a copy of my ticket.

Yours sincerely,

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