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Consumer Rights.

Internet scams

Some scammers are experts in using the internet to commit their crimes. Our guides can help you spot common signs of online scams and offer simple tips to protect yourself.

How to spot a social media scam

Our guide explains how social media scams work and shares our top six tips for protecting yourself from the scammers.

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Uber account scams: What to do and tips to stay safe

As the use of private hire app Uber continues to grow across the UK, scammers are trying to trick customers into giving up their account details.

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Romance scams: how to stay safe on dating websites and apps

One in four UK adults have used a dating website. Learn how to protect yourself against scams on dating websites and report fake profiles.

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How to spot a copycat website

Copycat websites charge a fee to process or renew official documents, which you can do free yourself. Don’t get caught out – read our guide.

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How to spot a fake, fraudulent or scam website

UK consumers are now spending more than £100bn a year online. You can use our top tips to identify and avoid fake, fraudulent or scam websites

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How to spot an email scam

Use our top 10 tips to safeguard yourself from fraudsters using email scams to steal your information and money.

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How to spot a holiday scam

From fake accommodation listings to dodgy reviews, find out how to spot the signs that a holiday offer is too good to be true with our top tips.

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Can I stop companies from using my data?

When you buy something online, join a mailing list or donate to a charity, you are giving the organisation involved access to your personal data. You can use your rights under the GDPR to manage how they can use it.

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My personal data has been lost after a breach, what are my rights?

If you become aware that an organisation has lost your personal data, there are steps you can take to protect yourself and in some cases claim compensation following a data breach.

Lauren Deitz

Microsoft phone scam

What to do if you receive an unsolicited call from a ‘security expert' offering to fix your PC.

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Report scams to warn others

Reporting fraud is important to help stop criminals, and to prevent others from falling victim to the same scam.

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How to spot a scam

Fraudsters can often be very cunning. Find out how to protect yourself against scams with our simple tips.

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I have received a warning email from my internet provider

It can be troubling if you’ve received a warning email from your Internet provider and are unsure of how or why it applies to you. Use our guide to learn more and safeguard yourself from scammers.

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How to spot and report scam search ads

Learn how to spot misleading search engine ads and how to report them.

Luke Jeffery

Template Letters

Free download

Letter to your bank if you have been the victim of a phishing scam

Have you been the victim of a phishing email scam and had money taken from your account? Our template letter will help you to get the money reimbursed.

Free download

Letter to your bank if you have been the victim of a phishing scam

Have you been the victim of a phishing email scam and had money taken from your account? Our template letter will help you to get the money reimbursed.