With more than 15 million customers across the UK, Aviva is one of the UK's largest insurance companies.
It offers a wide range of insurance products including home insurance and car insurance, as well as personal pensions, life insurance, private health insurance, and a stocks and shares Isa.
Aviva is part of the Aviva group which also includes Quote Me Happy and General Accident Car Insurance and its policy is underwritten by Aviva Insurance Limited.
- Read our reviews of all the insurers who took part in our home insurance analysis
How did customers rate Aviva's home insurance?
Members can log in to see our range of customer service star ratings. If you're not already a member, join Which? and get full access to these results and all our reviews.
How do we calculate customer scores?
The customer score is based on a survey carried out between November and December 2020 of 1,686 policyholders who have recently made a home insurance claim.
The score is worked out using a combination of overall satisfaction and the likelihood of recommending the provider.
How Aviva's home insurance scored for eight elements of customer satisfaction.
| Customer satisfaction element | Which? customer rating |
|---|---|
| Application process |
|
| Clarity of policy |
|
| Dealing with queries |
|
| Ease of managing your policy online |
|
| Treatment of longstanding customers |
|
| Dealing with complaints |
|
| Value for money |
|
Table last updated in March 2021. Next update in March 2022.
"-' represents where we have insufficient sample size (less than 30) to generate a star rating
What is Aviva's claims number?
If you need to make a claim with Aviva home insurance call 0345 030 6945 or fill in a claim form online.
Find out more about claiming successfully in our guide to making a home insurance claim.
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