Clydesdale Bank mortgage customer ratings
The table below shows how Clydesdale Bank performed in our latest mortgage satisfaction survey, from application process to value for money.
|Customer rating for:||Star rating|
|Customer service|| |
|Application process|| |
|Value for money|
|Keeping you well informed|
|Clarity of statements|
|Transparency of charges|| |
|Query and complaint handling|
|Ability to overpay or underpay mortgage|
|Online access|| |
Star ratings based on a June 2018 Which? survey of 3,560 members of the general public, in which 34 people told us they had their mortgage with Clydesdale Bank. Where no rating is given the sample size was too small.
What kinds of mortgages does Clydesdale offer?
When we checked in July 2018, there were more than 100 mortgages available from Clydesdale. Most of these were fixed-rate deals lasting two, three or five years.
Clydesdale was also offering discount mortgage deals lasting two years. Some of these were also offset mortgages, where you can link your savings and current accounts to your mortgage and reduce the amount you pay interest on.
Does Clydesdale Bank offer interest-only mortgages?
Yes, but these are only available if you apply through a mortgage adviser, or if you’re a private customer of either Clydesdale or Yorkshire Bank (both are part of the CYBG group).
The most you could borrow on an interest-only mortgage is 75% of the property’s value.
Looking for a mortgage?
Which? Mortgage Advisers can find the best lenders and deals for your personal situation.
Does Clydesdale Bank offer the best mortgage deals?
Which? analysis has found that Clydesdale Bank offers fewer cheap mortgages than the average lender.
In order to work this out, our experts analysed thousands of mortgages over a four-week period in June and July 2018. They compiled a total of 108 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 14, but Clydesdale Bank only featured seven times. (Data source: Moneyfacts.)
Interest rates on Clydesdale Bank mortgages
While Clydesdale doesn't offer that many table-topping deals, the 1.96% average interest rate of a two-year fixed-rate mortgage from the lender is still cheaper than the industry average of 2.81%.
How much could I borrow from Clydesdale Bank?
Below we’ve outlined how much you could potentially borrow from Clydesdale Bank in relation to the percentage of the property’s value.
|Maximum loan amount||Loan-to-value|
If you’re applying for a mortgage on a new-build house, the most you could borrow is 90% of the property value, while for a new-build flat it’s 80%.
Can I make overpayments?
Yes, although depending on your mortgage, you might have to pay early repayment charges.
How can I contact Clydesdale Bank?
Existing mortgage customers can contact Clydesdale on 0800 121 4203, and new customers can call 0800 022 4313.
The bank can also answer queries over online chat, and its website is cbonline.co.uk.
What else do I need to know about Clydesdale mortgages?
Clydesdale Bank manually underwrites applications for its mortgages. The lender claims that this means it may accept applications from borrowers who would be turned down by other mortgage providers.
Clydesdale can offer buy-to-let mortgages to borrowers aged 18 and over, and the most you could borrow is 80% of the property’s value. Buy-to-let mortgages are also available to first-time buyers.
You’re considered to be a first-time buyer by Clydesdale if you haven’t had a mortgage in the last 12 months.