RBS mortgage customer ratings
Royal Bank of Scotland (RBS) is part of the NatWest group, along with NatWest and Ulster Bank.
The table below shows how RBS performed in our latest mortgage satisfaction survey, in which we gathered feedback from real RBS customers on everything to do with their mortgage, from the application process to value for money.
| Customer rating for: | Star rating |
|---|---|
| Customer service | |
| Application process | - |
| Value for money | |
| Keeping you well informed | |
| Clarity of statements | |
| Transparency of charges | |
| Query and complaint handling | |
| Ability to overpay or underpay mortgage | |
| Online access | |
Star ratings based on a June/July 2020 Which? survey of 3625 members of the general public in which 86 people told us they had their mortgage with Royal Bank of Scotland.
What kinds of mortgages does RBS offer?
Many mortgage lenders have significantly cut their offerings this year due to the coronavirus outbreak.
When we checked in September 2020, there were 77 mortgages available from RBS. All bar one were fixed-rate deals - meaning your interest rate will stay the same for a set initial period.
RBS mortgages came with a initial period of either two or five years
Does RBS offer the best mortgage deals?
Our experts analysed hundreds of mortgages over a four-week period in July 2020. They compiled a total of 208 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table.
The average number of times a lender made it into a table was 16, but RBS didn't feature at all, meaning its rates weren't among the best on offer. (Data source: Moneyfacts.)
Interest rates on RBS mortgages
In September 2020, the average rate on a two-year fixed-rate mortgage from RBS was 2.22%, compared to the overall market average of 2.33%.
How much could I borrow from RBS?
RBS will lend to first-time buyers and home movers at 60, 70%, 75%, 80% and 85% loan-to-value. People remortgaging can borrow at up to 90%.
RBS will lend between four and 4.85 times your annual salary, depending on your earnings and the loan-to-value ratio you're borrowing at.
Can I make overpayments?
RBS allows you to overpay up to 10% of the mortgage balance each year.
How can I contact RBS?
Mortgages from RBS are only available directly, so you won't be able to access them through a mortgage broker.
New customers can call 0800 056 3220.
Existing customers can call 0800 056 0567.
Its website is rbs.co.uk.
