If you’ve bought an HP or Compaq laptop in the last three years, its battery could be a fire risk. HP has confirmed that batteries supplied over this period have ‘the potential to overheat, posing a fire and burn hazard to customers’.
Owners of affected ProBook, Envy, Presario, Pavilion Notebook and other HP and Compaq models have been strongly encouraged to stop using their laptops immediately.
If you bought an HP or Compaq laptop between March 2013 and August 2015 you could be at risk. Keep reading to find out whether your laptop is on the danger list and how to claim your replacement battery.
You can see how HP ranked in our computer reliability survey and which manufacturers you can trust in our guide to the best laptop brands.
Is my HP laptop affected?
The key to finding out whether your laptop is at risk is to check the bar code on the battery itself.
Before doing so, turn off your laptop and disconnect it from the mains. Then slide open the battery release on the bottom of the laptop and remove the battery.
If the bar code starts with any of the below combinations, then there’s a chance you may be affected.
What should I do next?
If your battery is on the list, then you should head to the HP website to confirm whether your laptop is afflicted with the overheating problem – HP estimates that less than 1% of all its PCs sold in the above time period are affected.
From there, you can double check that your particular model is in danger and then go through the validation process to claim your free replacement battery. Once validated, HP will send out the new battery.
In the meantime, HP says that you can continue to use your laptop without the battery installed, by connecting the laptop to the mains.
How does Which? test laptops?
As well as telling you which have screens that dazzle and those that have cheap-feeling, unresponsive keyboards and trackpads, our test labs go to depths that other reviewers can’t.
Only Which? carries out full battery tests to see exactly how long you’ll be able to use your laptop before scrabbling around for the nearest mains point, and we measure their processing power using real life scenarios such as timing how long they take to start up and transfer data.
With more than 120 models currently on site, you can head straight to all our laptop reviews.