We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Three ways credit card companies must help you deal with debt

Some customers may pay reduced interest under new FCA rules

Close up of a card payment being made betweem a man and a waiter in a cafe.

More than three million people in the UK struggle with persistent credit card debt – but new rules from the FCA may offer help for those making long-term repayments.

From 1 September, credit card companies will be obliged to offer assistance if cardholders have not begun making sufficient repayments on their balance after 18 months.

Which? explains how the new rules work and how managing your repayments can help you tackle debt.


What are the FCA’s new credit card company rules?

The FCA estimates that around three million people, with more than 4m credit card accounts, have persistent debt – meaning that in the past 18 months, they’ve spent more on interest and fees than they have repaid on the outstanding debt.

To tackle this problem, the FCA has introduced new rules requiring credit card companies to identify people in this situation, and offer help.

From 1 September, companies are required to:

1. At 18 months: explain benefits of higher repayments

Under the new rules, credit card companies will need to identify customers who have fallen into persistent debt over the last 18 months, and contact them to explain why they should consider increasing their repayments.

Companies will need to explain the benefits of higher monthly payments, and point customers in the direction of debt help and advice.

2. At 27 months: remind customers to consider repaying faster

If, at 27 months, it seems likely the customer will still be in persistent debt at 36 months, the company must contact them with a reminder of the benefits.

3. At 36 months: offer reduced interest or fees

When a customer has been in persistent debt for 36 months, the credit card company must offer them options to repay their balance more quickly. Credit card companies must treat these customers with ‘forbearance’ – which may include reducing interest, fees or charges to make repayment possible.

Why should you avoid the minimum payment?

If you make the minimum repayment on your credit card, it could take you years – if not decades – to repay your debts. What’s more, FCA research found that for every £1 repaid, these customers pay around £2.50 in interest.

The minimum payment will generally cover any interest or fees accrued over the past month, but will only make a small contribution towards repaying your debt. As your debt gradually whittles away, your minimum payment will shrink – meaning you’ll repay even more slowly.

Increasing your monthly payments, even slightly, can help you speed up the repayment process and decrease the amount you spend on interest.

In the example below, fixing your payments at £74 a month – rather than just paying the required minimum – can decrease your repayment time from 27 years to just five years.

Credit card repayment calculator

If you’re not sure when your debt will be repaid, you can use our credit card repayment calculator to make an estimate.


Why are the new FCA’s rules being introduced?

Under the new rules, the FCA estimated that two million customers will move to faster repayments before they hit 36 months and around 1.4 million will do so at 36 months.

Overall, the FCA estimated that customers could save between £310m and £1.3bn per year in reduced interest charges.

The rules come into effect on 1 March, but companies have until 1 September to fully comply.

Credit card companies have also agreed to a number of voluntary measures: customers in persistent debt for more than 12 months will not be offered credit limit increases, and all customers will have the option to opt out of automatic rises.

How to find the best credit card provider

Choosing a credit card will often come down to the best rates available and incentives like cashback or 0% interest.

But it’s worth weighing up what each provider offers and how well they rate on customer service.

You can find out more with our reviews of the best and worst credit card providers.

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms & conditions of a provider before committing to any financial products.

Categories: Credit cards & loans, Money

Back to top
Back to top