Do you have an issue you need put right? Which? is here to help get your consumer problems sorted.
I have u20ac216 on my EasyJet Euro Currency Card.
The card expired last year, and I didn't renew it, and have been trying to get the money returned to me since April.
Should I be worried about this?
Simon Dicey, Which? Money Helpline adviser, says:
Potentially. You're one of many Which? members to contact us about prepaid cards since travel was restricted last year.
can offer excellent exchange rates, low or no fees, and save us from a wallet weighed down by unused foreign coins at the end of a holiday. But we don't recommend leaving money on prepaid cards for a long time.
If a card has expired getting your money back can be trickier - though not impossible. The provider should be able to transfer you the money and close your account.
EasyJet eventually wrote to cardholders apologising for a number of disruptions to the currency card service caused by its third-party supplier and it has now decided to close the card programme. I understand during the closure your money was eventually refunded to you.
Other readers with money on prepaid cards may want to move it elsewhere.
Alternatively, Which? Recommended Provider Starling Bank offers a current account with no fees overseas and FSCS protection. Virgin Money's M Plus Account and Monzo also offer fee-free spending and withdrawals abroad (the latter bank within limits). Read more in our .
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