Changes to the regulation of pre-paid funeral plans mean thousands of customers are currently in limbo waiting to find out if their provider will be approved.
Any provider that does not submit an application to the Financial Conduct Authority (FCA) before 29 July will be committing a criminal offence if it sells or administers a funeral plan contract after this date.
In March, one provider, Safe Hands Limited, went into administration after it withdrew its application, and now 46,000 customers are waiting to see if they will get any money back.
On 17 June, the FCA published a list of the 24 firms it is intending to authorise, which include some of the largest providers. It said these firms hold around 87% of the existing customer plans.
Here, Which? rounds up the firms that have submitted applications and what you need to know if you are considering taking out a plan before July.
Funeral plans are not currently regulated, but there is a professional body for providers called the Funeral Planning Authority (FPA), which has a code of conduct that all its members must comply with.
From Friday 29 July, pre-paid funeral plans will have to be regulated by the FCA.
The FCA said this would ‘enhance’ consumer protection and introduce high standards so plans are sold fairly, perform as expected and provide value for money.
It also means cold calling and commission payments to intermediaries will be banned, those selling will be subject to full checks on their fitness to operate and a funeral will always be delivered after a moratorium period.
According to the FCA, it is intending to authorise 24 providers out of 66.
Some 16 providers have told the FCA they will not be applying for authorisation and are planning to transfer or have completed the transfer of their existing plans to another provider.
Five providers have yet to submit an application, and 11 have withdrawn their applications to the FCA, including Safe Hands which went bust in March.
A total of eight providers have submitted an application and are waiting for a decision. The FCA said it is still assessing a small number of providers' applications and will give an update as soon as possible.
The FCA said it continues to work with the industry to find longer-term solutions for customers of providers which have not applied for authorisation or have withdrawn.
Join us on our weekly audio show for the latest money news and personal finance hacks to help make you better off.Listen now
If your provider has told the FCA it will transfer your plan to another provider then it should contact you.
Make sure you respond to any communication you receive, and if you have not heard anything yet, contact your provider as soon as possible.
For example, one provider, The Midcounties Co-operative Limited, has recently transferred its existing book of plans to Centre England Co-Operative Limited. If you have a plan with The Midcounties Co-operative Limited and haven't been contacted yet, you should get in touch.
If your firm has not yet submitted an application, it might not be authorised by the FCA in time for the 29 July deadline. This means it will need to stop selling and carrying out funeral plans in the UK after this date.
If you have a plan with one of the following firms, you should get in touch with it now to find out what is happening with your plan:
The Independent Funeral Partnership is part of Memoria Ltd, which has submitted an application. The Independent Funeral Partnership also told us it is in the process of acquiring another provider which has already submitted an application to the FCA.
Find the best deals, avoid scams and grow your savings and investments with our expert advice. £4.99 a month, cancel anytime.Sign up now
The following providers have withdrawn their applications:
People are advised to ask for their options in writing, when they can expect to hear from the firm, and if it will still be able to deliver the funeral plan.
Those with existing plans can ask for them to be cancelled and request a refund of any money held in the plan. However, there may be a cancellation fee and you should check the conditions of your contract.
Safe Hands Plans went into administration on Wednesday 23 March with all funeral plans terminated with immediate effect, affecting around 46,000 customers.
Dignity Funerals Limited had agreed to provide existing customers with funeral care arrangements for the next six months.
In May, Dignity confirmed that it had put forward a plan to the administrators that would cap payable rates and disbursements below the market price of funerals. It said this was a 'not for profit solution' that it was providing as a 'socially responsible provider' of end-of-life services.
If approved, Dignity will make an offer to you of a replacement funeral plan, however it's likely some additional cost will be needed.
For those that don't want an alternative plan, you will be covered until October and receive from the administrator what is recovered from liquidation.
All Safe Hands plan holders should register a claim with the administrators and will be contacted in due course about how to do this. If you’ve not heard anything you should call the administrator's freephone line on 0800 640 9928.
The restructuring firm appointed to handle the process, FRP Advisory, said Safe Hands does not have sufficient funds to give refunds in full as the value of the company’s assets is ‘significantly lower’ than the company's liabilities.
No further direct debits or standing orders should be collected by the company, however, you should check yours has definitely been cancelled.
Customers should remain alert to fraud and if you are called by someone claiming to be from Safe Hands, FRP Advisory or any other company involved in the administration, you should end the call and contact it directly on 0800 640 9928.
Steve Benson from Plymouth bought two Sapphire plans from Safe Hands for himself and his wife worth £6,390.
The 73-year-old was convinced by the endorsements in the Safe Hands brochure and said he often saw its ads on television.
He told Which?: 'It seemed very safe and genuine, they never put any pressure on me to sign.
'Everything was going along smoothly until I read that funeral companies needed to be regulated by the FCA. I checked the companies registered and saw Safe Hands had withdrawn its application.'
Steve rang up Safe Hands and said he was told not to worry, but when he rang back three to four weeks later, he was told the company had entered administration.
'When I phoned them up the first time, they said the money is in a trust and you’ve got nothing to worry about. That convinced me my money was alright,' he said.
Steve is now waiting to find out how he can make a claim.
FRP Advisory said customer instalments were used to acquire investments, including equities, bonds, cash, real estate and loans.
It said the legal structure of these investments was ‘complicated’ and it needs to find out which ones can be realised for the benefit of plan holders.
A statement on the Safe Hands website from FRP Advisory states: 'Essentially, the value of the investments is not enough to meet the funeral plan obligations of the company.'
If you want to buy a funeral plan, we advise you to wait until the deadline if possible. This is so you can compare what’s on offer from each provider once it has been authorised.
The regulator is warning people not to buy plans from providers that have withdrawn existing applications, or are yet to submit one.
The FCA is working with the government to introduce legislation which would create a limited transitional period for providers who have applied to the FCA and meet certain conditions to continue to provide funerals after the deadline until 31 October 2022.
It said this extra time will allow them to achieve authorisation, transfer their plan or wind down their business in an orderly way. It will also apply to firms who have withdrawn their application and not reapplied. But during this period they will not be able to sell new funeral plans.
This article has been updated since it was first published on 9 April 2022 and has been updated several times since then. The last update was on 17 June 2022, to publish the list of firms the FCA is intending to authorise.