An email claiming that you're due compensation from Tesco 'because of a system error' has been confirmed as a fake by the supermarket.
The phishing email claims that you made a complaint in-store that 'something was wrong with a purchased item' and because of a 'system error' you were stopped from receiving a refund.
It goes on to say that in order to get the refund you need to validate your email address by following a suspicious link.
Unlike other phishing attempts we've seen, like these , this message didn't have any branding and used random employee names to try to appear real. In a bid to make the email scam seem more personable this fake Tesco email claims to be sent by 'Polly Gallagher, Regional Response Administrator'.
The email isn't sophisticated, the scammer doesn't even reference Tesco in the email copy. We only found out it was related to the supermarket following a quick search of the address on Google Maps.
Recipients may find themselves confused by the contact and be tempted to respond to the email, playing into the hands of the scammers.
Dismiss this email if it appears in your inbox.
Here are a few tips on how you can spot a scam email:
When we made Tesco aware of the scam email being sent in its name, it confirmed the email was fake. Tesco said:
'We don't want anyone to fall victim to these types of scams. To help customers, we have a dedicated page which gives helpful tips on how to spot and avoid scams online.
'If you receive an email that appears to be a scam, you should report it to email@example.com and then delete it without responding.'
If you think you've received a potential scam email don't click on any links in the email as doing so might share personal information with scammers. Don't be tempted to reply to, or contact the sender.
If you have clicked on a link, don't fill out any forms or give away any details that could be used by scammers and don't open any email attachments.