Wilko goes into administration: what you need to know
The retailer Wilko has gone into administration after it failed to secure a rescue deal, putting around 12,000 jobs at risk across its 400 stores.
PricewaterhouseCoopers (PwC) has been appointed as administrator and is continuing to look for a buyer.
Wilko stores will stay open for now, with no immediate job losses.
Here, we explain what this means for any outstanding orders, returns or gift cards.
Will I receive my online order?
Wilko will not be fulfilling any outstanding orders.
It's no longer accepting click and collect orders either.
If you placed an order that hasn't arrived, you'll need to write to the administrators for a refund.
Will my gift card or voucher be honoured?
Gift cards and vouchers are being accepted in-store.
We recommend spending any you have as soon as possible, as the administrators can decide to stop honouring them at any point.
If this happens, you'll likely need to make a claim in writing to the administrators.
Unfortunately there's no guarantee you'll get all of your money back, and it could take up to 12 months to process the claim.
Can I return items?
Returns and exchanges for purchases are still being accepted in-store for items bought pre and post administration.
As with gift cards, the administrators could take the decision not to accept returns at any point, so it's important to take back any unwanted items swiftly.
What are my consumer rights when a company goes bust?
Here's what you can do to get money back for any unwanted or faulty items:
- If you paid by credit card and spent more than £100, you can make a claim with your credit provider under Section 75 of the Consumer Credit Act.
- You can make a chargeback claim with your bank if you paid by debit card.
- You may also be able to use a manufacturer's or third party's warranty if it's still valid.
- You can make a claim in writing to the administrator explaining what you're owed and what for.
Find out more about your rights when a retailer goes bust
