Fraud victims refused a refund are urged to ask financial ombudsman for review
Which? Money is urging fraud victims who have been refused reimbursement to ask the financial ombudsman service (FOS) to review their cases, following new guidance on handling fraud complaints issued to banks.
Banks denying refunds to scam victims who ignore new warnings
Which? Money has found the way banks treat fraud victims continues to be a lottery, despite the introduction of new industry standards.
13 easy ways to save money in 2020
Which? explains quick and easy ways to save potentially thousands of pounds on your existing bills and outgoings this year.
Co-operative Bank adopts new rules to protect and refund fraud victims
It's the ninth bank to sign up to the code to protect customers from bank transfer scams. But as many as 10 banks are still dragging their heels.
Refunds for victims of bank transfer scams in doubt as banks fail to reach agreement
Banks have failed to reach an agreement on how scam victims are repaid their lost money - find out what this means for future compensation claims
Revealed: the 12 banks that haven’t signed the code protecting you from scams
A new code offers scam victims reimbursement and increased protection, but just under half of the UK's major banks and building societies haven't signed up.
Which? issues warning as scammers target NatWest and RBS customers
NatWest and Royal Bank of Scotland (RBS) customers are potentially being targeted by scammers, Which? can reveal, after hearing from victims who lost a staggering £350,000 in all. Which? Money...