Which? Money is urging fraud victims who have been refused reimbursement to ask the financial ombudsman service (FOS) to review their cases, following new guidance on handling fraud complaints issued to banks.
Which? Money has found the way banks treat fraud victims continues to be a lottery, despite the introduction of new industry standards.
Which? explains quick and easy ways to save potentially thousands of pounds on your existing bills and outgoings this year.
It's the ninth bank to sign up to the code to protect customers from bank transfer scams. But as many as 10 banks are still dragging their heels.
Banks have failed to reach an agreement on how scam victims are repaid their lost money - find out what this means for future compensation claims
A new code offers scam victims reimbursement and increased protection, but just under half of the UK's major banks and building societies haven't signed up.
NatWest and Royal Bank of Scotland (RBS) customers are potentially being targeted by scammers, Which? can reveal, after hearing from victims who lost a staggering £350,000 in all. Which? Money...